Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
The crew was outstanding. And the food was surprisingly good. The chicken and the pasta dish were both delicious and I was supposed with a pizza twist near Landing. We hit a lot of turbulence and the crew was calm and kind. Loved the TV in screen. Tons of new releases.
There was no air on the plane and it was very hot.
Late out of the gate, late to takeoff. No screens on plane. Uncomfortable window seat.
There was no room in overhead bin to place our luggage despite we had tree seats. It means a lot of people had more than 1 carry on bags. When I asked a crew member to help she said that it was not her responsibility.
The width of the chair is very small. Not comfortable at all.
Flight delayed over three hours. Arrived into SFO during rush hour and what would have been a one hour drive home took more than 2 hours. Very poor UNITED AIRLINES!!
Check-in was a little confusing. I paid for extra luggage, but when i checked in the system didnt seem to know. Arrived in Paris early after a late departure. Luggage arrived on the same flight with no apparent damage.
No access to the Wi-Fi, noisy group of people made it difficult for me to hear through my earbuds. Snacks and drinks - limited service when your seat is at the back of the plane - people up front are always served first and the back gets whatever is left. Not pleased.
I still prefer Delta, but Delta doesn’t fly to State College PA.
A snack would have been nice instead of having to buy food.
There was a long delay on tarmac. The pilot kept us informed. The flight stewards were not entertaining or comforting. During the flight we received minimal service. Several food choices for purchase were not available at our seating of row 52. Only twice were we offered water for hydration. A half hour before landing teh pilot acknowledged that some passengers with connecting flights should tell flight stewards and they would help.. We had a connecting flight thand at should have had a 2+ hour layover and now would be less than 1 hour from departure. The flight attendant told us not to worry.. plenty of time. We did not get off the plane until after 6 o'clock. We are seniors (ages 74 and 72 ) and had to walk the length of the terminal to go thru customs and the length of the next terminal to departure gate for 6:30 a boarding call. We ran and were breathing hard and reached the departure gate by 6:50. We rate the flight stewards negatively...the pilot did his best.
Newark to Montreal was really good. The return flight was not so good with a substitute carrier was not as good. I was impressed by the AC staff all along the way. Their in flight stack was superior.
Our seats were changed 3 times in the final 24 hours, and then my wife and I ended up with two middle seats in different rows. Full flight so no changes could be made at the gate.
Air Canada is the best company I’ve ever flown with. If I had the money, I would only fly with them.
Many of staff seemed unfriendly. Food was not good, and of course the meat option ran out for the back of the plane. Staff came by to pick up trash/things rarely. Deboarding and boarding were exceptionally slow (probably customers' fault) and it took almost 30 minutes for luggage to appear. Conversely, on the way over (Toronto to Vienna) I had the best meal -some king of chicken- that I may have ever had on an airplane.
Very poor.!!! They cancelled our flight and rebooked us with very little time to catch the flight. Our luggage was lost. As of now we do not have it yet. No clothes to change on the second day of vacation.
Freezing temperature inside the cabin and terrible food. AC used to be better.
Flight was delayed a few times but that is just something that can happen. We were glad we had a long layover before our next flight.
We were turned away at the gate because our names didn't match (we used a maiden name by accident).
