Check-in at 4:30 am in the morning was very quick and efficient.
Was a pain having to leave the plane and reboard but glad the plane was fixed
Every single flight with them either cancel or delay for stupid shift. They are full of excuses.
Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
The plane’s radio wasn’t working. This delayed the plane for an hour and a half. Then we all broaded and taxied down the runway only to get called back because the radio was still not working. Had to get off the plane and then find another plane making the trip 4 hours delayed. Maybe a different plane should have been chosen sooner?!?!?!
The food for long haul was poor compared to Singapore airlines economy. Pasta plain with tomato sauce . Singapore airlines give me Hagen dash small ice cream cup it was great. The choices of dinner course Singapore air also much better The crew mostly friendly. The economy seat are as expected.
Good plane, crew, and flight. Boarding was a bit chaotic. Bathrooms were unacceptable. United DESPERATELY needs a new terminal at IAD.
The width of the chair is very small. Not comfortable at all.
As usual, United scheduling is completely misleading. A 54-minute layover at O’Hare is too short to make a lot of connections, especially since the flight landed “on time” but had to wait on the taxiway 15 minutes for a gate to open up. Then it takes another 10 minutes to exit the plane before one can run to another concourse to catch a connecting flight.
I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.
Having the take off and boarding postponed back and forth a few times was unsettling. The crew wasn’t all that friendly and attentive. Washrooms were filthy from the beginning. Like it never had been cleaned.
For boarding, after family with youngsters, you should have 65 and over. Whatever rules, enforce them. It’s frustrating for those who respect them to see aggressive people rush to the gate out of turn…
Regarding the onboard entertainment system: the dual audio jack is not compatible with a standard earphone jack, so I had to listen to the audio in one ear only. The airline should hand out adapters or replace the hardware. The touchscreen was flaky, sometimes it responded to touch, sometimes it didn't.
Good except for the kid kicking the back of my seat and then plyin a game on the touch screen
Republic was fine but Air Canada was terrible in the airport. They issues me a boarding pass that I placed in my wallet and then when I showed up at the airport they had taken the bar code away from the ticket because they changed the flight number even though the flight stayed the same time. This caused me to be unable to go through security and I had to go to Air Canada for help and they were horrible and almost caused me to miss my flight. Luckily I managed to get it figured out on my own phone, not the kiosks, or the agent I asked for help or the long line I was standing in!!
A snack would have been nice instead of having to buy food.
Our checked in luggage was not put on same plane as us in the trip to Quebec and on our return 4 days later to Toronto. At Toronto airport we were told it was at the airport and it would be 10 mins. This was not true as the i-tag in my luggage showed initially it was still in Quebec. We were made to wait 1 1/2 hours to get our luggage which it seems evident to me came on a later flight. This was despite being at airport in Quebec 2 hours before flight was due to fly out so our luggage was there very early. We were both wheelchair assisted so the wait in Toronto was especially difficult . As well as luggage issues our flight from Quebec to Toronto was cancelled and a new flight sent in the evening. We had to check out of our hotel and sit in a cafe for 3 hours until we came to airport still two hours earlier than required. This was by far the worst service I have used throughout my trips around the world
The trip from booking to execution was great! The plane from YVR to YYC had LCD panels for entertainment which was great, but the return flight from YYC to YVR did not have them. Oh well--it was a short flight. Food was a pretty minor "token" snack, but hey--it was a short flight. It could have been skipped entirely and I would have rated the flight well.
We were turned away at the gate because our names didn't match (we used a maiden name by accident).
The plane was on time and i wish they had more than cookies to give away.
