Gate got changed about 4 times. Very confusing and very crowded. If you don’t have wifi to help get updates, you can be in deep trouble.
It was a good flight. Nothing comes to mind about how it could have been better. It was a newer plane, seemed like a great upgrade from your older ones. Staff was very good as well.
They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process
This was a 5 hour flight with no entertainment and with a snack being provided (pretzels and fruit bar), which are both high in carbs and sugar. Nuts would have been a better choice.
Comfortable as it can be for a basic economy seat. The TV screen on my 15 hour international flight went out after 1 hour or so and it never worked again. The food is very high in processed carbs and sugary items.
The seat seemed roomy, the service was good, everything was fine.
Short flying. The seats do not recline at all and very uncomfortable.
The incoming flight was delayed so boarding didn’t happen on time. Upon landing in Munich, we couldn't pull up to a gate so we had to disembark on the tarmac and be bussed to the main terminal. This caused a mad rush for me and others who were making connecting flights to get to our new gates, and my bag didn’t get over to the new plane in time.
The flight was mostly on time, smooth and deplaning was quick. Baggage was really quick at the claim. Comfort was so-so and I paid for economy plus. It was still too crowded and why was a family of 5 scattered all around the plane?
Your food is AWEFUL! For Premium Economy this was the WORST FOOD EVER - salad and tomatoes were all spoiled, "chicken" was awful and burnt. This is the WORST FOOD of ANY AIRLINE!!!!!!!!!!!!!!! horrible
We were sent via the ac app to a wrong gate. And then got a boarding message to the original gate. Had to run through the airport to get to the gate just in time. Were they purposely trying to trick me? The day before flight was sent a message for free change of flight. Kinda suspect they oversold the flight.
For boarding, after family with youngsters, you should have 65 and over. Whatever rules, enforce them. It’s frustrating for those who respect them to see aggressive people rush to the gate out of turn…
Crew was friendly and helpful; cabin seemed roomy even in economy class.
eveythink, because of you I lost 100 euros for my train connection
A snack would have been nice instead of having to buy food.
People were very nice and helpful. But the plane is noisy, and crowded. Seats are too small. Plane was too cold too.
I think I was charged for $30 baggage fee when I thought economy included one checked bag.
Horrible airlines... did not compensate me for hotel or food even though my flight was delayed by more than 24 hours
The plane was new. Should give more options on food.
It might have been closer to being on time. Maybe next time I could fly from London to Toronto?
