It’s a United flight operated All Nippon Airways (ANA) operated by Air Japan — it’s already }1 bu default with the Japanese standard, which is respect, punctuality and, ultimately, comfort without compromise.
Best part: It’s operated by All Nippon Airways. It’s quite literally comfortable, reliable and respected from boarding to landing each and every time. It’s perfection without extremity in lavishness — it’s how flying should always be!
Made all groups except 2 check despite ample bin space. Inflight WiFi and entertainment didn’t work most of the time.
I liked that the flight to Kosice was on time, the service was excellent and we arrived to Vienna early. The only thing I did not like, is that I had to pay for my suitcase $75. Bummer
Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.
Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.
Quality of service and maintenance has declined since my last trip before COVID.
Crew was good. Check-in and boarding was terrible. Family wasn’t seated together. Online check-in wasn’t available.
Promised lounge access, gate agent didn't allow us entry.
I was in a wheelchair and went from international to domestic. I was transferred to several different modes of transport and expected to give a tip at each transfer. I was, although, grateful to get to the gate in time for my flight.
Great thanks - a whole row to myself. Good food but film selection not great.
I'm not a valued flyer so I'm always in the last group to board...that sucks, always
Overall good. Tight connection in DFW because of gate unavailability upon landing.
They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.
Boarding was a shambles, pushed us all onto the airbridge and then made us wait for ages
It was great! It’s been awhile since I’ve flown American but this most recent experience reminded me how much I enjoy flying American. Organized. Informative. Efficient. Friendly. Can’t ask for much more, except my luggage got dinged up a bit. But that could have been the airport.
Terrible will never fly it’s them again. Delayed 6 hours and not even a free drink. Disgusting airline and terrible customer service
BAD. As a family could not sit together. The gate agent told us there was only one seat in the middle left, when we got on the plane the situation was very different with whole rows of seats empty
The flight attendants were lovely - very warm and kind. Really appreciated it.
The aircraft was very spacious and comfortable. Loved that the rows were more spread out.
We're not on the flight. Because of the pilot strike we were told to reschedule our flight to the 25th instead of the 19th. This has been an unplanned extended holiday.
Flight was delayed, slow boarding,fully booked flight... No extra charge for beverages..
Our plane was quite dirty, it was clear that it had not been cleaned since it’s prior use, and that a small child had been sitting in our row, leaving crumbs all over the seat, the floor, and scribbling on the wall with a colored pencil.
The crew on board the flight was the stand out for me especially one name Kim, she was very polite, attentive and supportive, on boarding the plane after walking across the runway it was a sunny day with a high temperature and I felt a little tired but the way she greeted me with her voice and smile really lifted my spirits and that continued during the flight, she also made sure all my service needs were addressed but I also know she had to support everyone on board but I felt like I had a personal support like the service you get in first class ,I sat almost at the back of the plane but felt like I was in first class what an exceptional flight attendant her attention to detail was just amazing and I would definitely fly with Air Canada Rouge again. I want to say thank you to all the crew for their amazing service.
No entertainment on a long flight killed it for us
My trip was ruined by the restrictions hidden in their "basic economy" plan. I'd flown hundreds of times and never encountered a program that does not allow changes of any kind. I don't know whose interface hid this information more, but I'm unlikely to use Kayak or Air Canada again after that experience.
Overall, great experience. Check-in and boarding procedure was smooth and orderly, check-in staff were very pleasant and there were no issues with the expected additional payment for check-in baggage (we knew about it beforehand because it was somewhat clearly listed at purchase time). Improvements: unfortunately with drip pricing becoming a more and more common corporate practice, at every step of the process there should be a clear indicator of anything that should cost money in addition to the price of the ticket and is commonly accepted as part of travel (i.e.--check-in baggage and/or food service on a 6 hour+ flight). This price transparency helps customers make informed decision and not feel like they are being ripped off, especially for something like a flight where you cannot easily change plans at the last second. Also, flight attendants seated in the back of the aircraft (rearmost row, 36, I think on that flight from Vancouver to Honolulu) didn't seem to have a dedicated area and were rather chatty with each other the entire flight. Not really a big deal, but I hadn't seen (or heard) that previously, and the flight was fairly quiet overall, except for a crying child or two.
They canceled the flight on us very close to the flight date .
