Service was great, we had bad departure and bad arrival due to weather, but that we cannot control. Hats off to the pilot!
Smooth boarding. I liked the pilots communicated potential turbulence upcoming.
The care and attention for my flight was great. The seats were not as comfortable.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
The flights were great. Although late departing Cancun, the staff at the airport did a great job in rebooking us on a later flight leaving Newark for Ottawa. With the delay, we would not have made our original flight. They also pulled our bags and retagged them. Wonderful job.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward in a very uncomfortable position and it is not removable.
Delayed by 2.5hrs any longer and they would’ve had to honour their own policy for breaking their own rules and regs. Not cool, especially when I have an infant child that needs to stay on a routine and they get schedules.
The width of the chair is very small. Not comfortable at all.
Ridiculously slow disorganized boarding, ended up 35 min late and people missed connections
Really solid flight! The in-flight entertainment screens are not very touch-responsive in the way that of other airlines’ are, which was my only issue. But otherwise we had good food and drink offerings and the flight attendants were very welcoming.
The flight was as good as it gets when flying. On time departure and arrival plus no lost luggage.
On time (actually a little early). Was a good and short flight!
Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.
I had a broken seat. I couldn’t rest correctly during the all flight
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
It was a tiny plane. There was a very heavy, very sweaty man in my seat. When he got up, sweat was dripping down the back of f the seat from the headrest. I couldn’t lean back the whole flight. It was very hot in the plane until we took off. Then as we flew low hoping to land, but were delayed for over 30 minutes, the plane got very hot again. On takeoff, the pilot started accelerating hard around the corner, something I’ve never experienced in a plane. Landing was fairly rough as well and we had to brake hard.
As no headphones/ ear pieces in back of seat for entertainment system, would have been to been offered rather than asking & waiting a long time. I know we are in economy but cost of ticket was high.
Great crew. Very comfortable business seats with nice bedding. Good food. We were delayed to let late passengers on the flight, but otherwise great experience.
The flight was great until towards the end when the flight attendant read an excessively long commercial for purchasing an american airlines credit card. The worst part is that we are doing a lot of traveling this year so i was actually interested in getting the credit card, but I was so annoyed with the long commercial that I completely dismissed the flight attendant bringing around the information. Next time, keep the sales pitch to 10 seconds and then pass around the brochures!!
Got a much appreciated surprise upgrade to an exit row and the crew was very friendly and helpful.
I would realllllly like to have been in a seat closer than row FORTY. Needing assistance - longgg way to walk down and back; then they put me in the middle seat-needing to get up for the window seat passenger to go to the washroom etc.
Newark to Montreal was really good. The return flight was not so good with a substitute carrier was not as good. I was impressed by the AC staff all along the way. Their in flight stack was superior.
Entertainment system kept crashing. Very hard to keolep a connection. Plane arrived in good time then sat waiting for ground crew for nearly 30 minutes... makes for a frustrating end to an otherwise ok trip. I'm not a big fan of your Rouge format but we're limited on direct flights to YYZ....so we suck it up.
It was a small plane and difficult to put my carry-on bag in the overhead compartment. The crew was awesome and boarding was good.
Older plane, business class was not up to par, entertainment screen small and dim and average food.
Freezing temperature inside the cabin and terrible food. AC used to be better.
Constant delays worked out in our favor but definitely extended our travel day
There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.
3 delays on my flight. The cabin was cold and noisy.
Late, almost 3 hours late. I have whiplash from how many times our ETA was changed.
