Smooth travel. Immediate update prior flight delay so I can arrange myself properly without too rush.
The crew was great. Very friendly and responsive. The plane was old, small and tight. We ran out of overhead space and I had to check. Middle seat was particularly tight.
Dinner was good, but the breakfast served in the morning was horrible.
Smooth and easy boarding, comfortable for the entire 5 hour flight, and the seat back entertainment was great! I appreciated all the features, from location info and maps, movies, the ability to connect with Bluetooth headphones, and good selection of movies. Food was good, normal airline snacks (I didn’t purchase anything)
The aircraft was older, had limited entertainment options and no wifi on board. The flight attendants weren't the friendliest, but they were okay. Overall an okay flight.
The flight was delayed so we were dead tired, and after that the turbulence was horrible. I was very scared.
From pre boarding to flight attendant, crew and baggage handler, excellent. Didn’t lost my luggage like West jet.
Horrible Flight significantly delayed. Not due to united issue. But trying to rebook connection flight and get information about overnight accommodation was difficult. Agent did not seem to care or have any interest to help.
Was happy we finally got upgraded in 1st class. The seat getting old. The cushiness need some improvement.
On the way my flight entertainment wouldn’t work the screen went black and no matter how many times I tried to turn it on it wouldn’t. Food was surprisingly good but the tray tables were tiny so you couldn’t get anything else on the table. The seats hardly go back and are not overly comfortable. Wouldn’t fly United again.
My flight times changed 4 times since I originally booked the flight. The last time being the day of flight - a 2 hour delay. This meant instead of getting into IAH at 9:30p, I got in at 2:30a. This was very disappointing!!!
It was so much better than expected, Ohare is not such a pleasant experience but American Airlines with the new, clean aeroplane and free Wi-Fi was outstanding and the crew so pleasant and helpful.
Part of my stress and frustration was 50% with the TSA security. However. It is nearly impossible, if you are flying long-range and carrying luggage, to get through security and to the Gate before it closes. I was scheduled to fly out at approximately 12 and got hung up at TSA from 11:00-11:20. When I looked at the screen, the gate was already closing. I have to run to gate 24. Barely made it - all that to say you might consider lengthening the connection time by at least 30 mins.
Flight was delayed an no one cares, or try to help passengers to get the conexión.
Left early arrived early..right amount of talking from pilots..of course had to love the biscuit and water!
Original flight was on time, then late, then changed gates...4 times. Once our newest plane came in, it was fine.
Crew at the gate was very crabby and not at all polite. The plane was very hot the entire flight. And the seat cushion was very worn out.
I cancelled my ticket less than 24 hours deadline but I didn’t get refunded.
I would have liked vegetarian and gluten free options for evening dinner time flight. I would have like a pillow on the international overnight flight . The veg wrap and oaten desert on the international flight was good
Half of the TSA checkpoints at PHL are closed. Also, there is no standby for first class passengers. You can only standby for coach. Very dated policy and inconsistent with peers.
