They need to improve their boarding process. Group 1 and/or paying first class passengers shouldn't be in the middle of boarding process
Checked my bag despite paid the seat upgrade and there was plenty of space available in the overhead bin.
I found that it seems that the space for personal bags or luggage is not enough( the cabinets for personal bags or luggage over the seats) .
The pairing of personal Bluetooth headset did not work, provided headset did not work, then the screen locked and therefore no in-flight entertainment was available.
The flight was bumpy. No Breakfast or coffee was served, not even a bottle of water. The food was okay but odd. Rice with peas instead of couscous with some unknown green thing. United Airlines did not tell me that there was VERY LIMITED HANDICAP SERVICE IN NAPLES. De-plane via 20 aluminum steps. Taken to Van. You must walk into the terminal, find luggage, and then walk out to the rental car pickup spot that is 1 block from the terminal.
This flight was 2.5 hours delayed due to crew issues. This meant that we arrived after 2 AM. Very very inconvenient and we were not really kept well informed.
The boarding process was delayed and the miscommunication of what seats are broken
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
Two hour flight delay, it was awful and loss of sleep.
Lunch/dinner was OK, the snack before landing in Houston was not good. A simple sandwich would have been better.
was wondreful! just let me know what airline im flying in advance!
We were forced to check in our carryon and were given a green label that said to pick it up when exiting the airplane. We were told by the flight attendant to pick it up at the carrousel instead. We spent more than 40 minutes looking for the carryon which appeared at the wrong carrousel. There was no agent at the united desk for help. There was no entertainment.
Boarding needs to be organized. There were 3 lines and much cutting off!!
I didn't use the entertainment feature. I can't fault that. That was my choice. I could have opted for a bigger seat. Again, my choice. The crew was excellent on all of my flights. I don't really fault the food choices. (I'm one that's grateful to eat). All of the flights left on time or arrived early or on time. Grateful for the assistance that I received when checking my bag at Heathrow. (It was early...hard to think)! I hadn't flown in 17 years. I would consider choosing Air Canada again in the future.
My husband has disabilities, the crew on the ground as well as in the air were so helpful, taking some of the stress from me. Thank you!
There were no premium headphones available for purchase on my flight and I had to settle for regular ones which were just okay but, not the best
They served us 1.5 pieces of chicken nuggets with coleslaw..felt like a toddlers meal in business class. Why bother?
More room for carry-on. Or having people bring correct carry-on.
Flight attendants were delightful, smiling, anticipating needs, and overall excellent. Pilots kept us informed and made 1 of the best soft landings!
Do not book a flight thru Toronto Pearson to the US with less than 2 hrs between connecting flights. With 90 minutes (which I had) if your first plane is 25-30 minutes late by the time you debark, walk to go through security again, go through US customs and find your new gate with at least 15 minutes before your departure. If you stop to go the the bathroom you will be lucky to catch your flight, in my case I wasn’t lucky. The airline should not offer flights that do not allow you time to get to your second plane, bad customer service!