Mizerable experience as my flight was canceled and have to spend $4000 to buy new tickets
On the way my flight entertainment wouldn’t work the screen went black and no matter how many times I tried to turn it on it wouldn’t. Food was surprisingly good but the tray tables were tiny so you couldn’t get anything else on the table. The seats hardly go back and are not overly comfortable. Wouldn’t fly United again.
AWFUL. I have had the experience of traveling with many airlines across the world, and hands down United Airlines is the worst. Not one flight was on time, and I don’t think I met one crew member or staff member who wasn’t rude.
Why is it that United flights from Newark are constantly delayed? Newark is a United hub!!!!!
The check-in and passport submission was complicated and repetitive, due to the poor communication between Air Canada and United. There should have been a single set of instructions and a single questionnaire that provided the data for both airlines.
the head jack on my seat didn't work and the power outlet didn't work for my seat
This flight was a code share on Air New Zealand.
temperature, temperature, temperature. it was hot as balls and everyone around me was complaining and constantly adjusting their vents
Couldn’t get the tv screen to work, didn’t try food, so no comment
Thank you to a dedicated kind wonderful crew on board.
Flight attendants and crew were great! This plane was fine. It was clean and everything worked properly. Now, the gate change was not communicated. No text or information. It wasn't far with the gate change but it still changed without any communication. Not sure if this is on American or Kayakl. Also, internet was the worst. I would never have ATT. 3+hr flight and weak internet. I think I watched the commercials to get on at least 6 times. Terrible internet!
It’s was ok just I missed the crew member passing offers water or juice during the flight not just when offer the dinner or breakfast.
Cleared standby and gave up my seat. Terrible policy and boarding experience
We were upgraded to Business Class. So comfortable with great service and food options
Flight was delayed taking off over 2 hours. Original plane was taken out of service and replaced. They didn’t tell us they were replacing plane until after original takeoff time had past. No power on new plane to charge devices. When eventually landing at destination no gate was available waited 1 hour for new gate. No Americans finest hour.
Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Use planes with TVs on flights over 4 hours. The free entertainment was a cheap in between solution for a very long flight that you don't even bother providing meals or decent snacks.
The flight was fine. All the delays and poor communication and customer service were the worst! We were supposed to arrive in London at 7:10 am. In stead we arrived at 1:30 pm. And now American Airlines refuses to make things right but only sent a canned apology after I contacted customer relations.
It was only a 50-minute flight from CLT to SAV. I could not get wifi in CRJ 900 plane,
Was the most uncomfortable I ever had in the air. Felt like I was trapped in the seat legs cramped and was just horrible. The flight to DSM was a lot better. Even being on a smaller plane was better. Staff are outstanding. No complaints about the people.
