Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.
I was pleased and I had a very good experience. The staff was friendly and attentive.
The Economy Plus rows weren’t as roomy as expected, and the meal service left a lot to be desired for.
The plane used to go to Chicago was a bit outdated and needed a refresh
Some sort of compensation for missing work because of a cancelled flight that was United’s fault
The flight from QRO to IAH had some turbulence on the way up and again a lot of turbulence when landing.
Flight was delayed by an hour and We had to rush and run so we will make it to our connecting flight! And then when we reached Naples, Italy , our luggages were all DELAYED!!! It was a real inconvenience to us!!
My flight was delayed and I was so worried I miss my connecting flights. Thank goodness for an amazing staff . Flight attendant was so helpful and very nice Calm me down and everything work out good I the end
Great Team on the flight. I was the only one in the exit row and the flight attendant just sat down and we had a talk about my responsibilities sitting in the exit row. It was very humorous. During the flight every time one of the flight team members made eye contact, they smiled. It was a small thing, but it was a friendly environment.
horrible our connectig flight was late and we had to rush thru DFW to the next gate with 15 minutes time. Get to gate and its changed. no one knows whats going on . finally get a new gate and the plane has been sent back to the hanger . Boarded 4 hours after our original flight time and then sat at the gate for over an hour as the captian said the cargo doors were open and no one was in the airprot or on the ground to find out what was happening. this caused us to miss the first day of the tour as we missed our transfer and hotel meetup no apologies or accomodations offered to assist
They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
Experience was fine. Seats were cramped, and we had to wait for repairs before we could take of. Even though the door remained open, we were warned that leaving the plane could cause difficulty trying to fly out later. Staff was pleasant, and climate control was fortunately working. We had trouble at the DFW terminal, but I don't think that was AA's fault.
I was bumped to first class so I got some food. It was OK. Entertainment is whatever you bring with you since there are no seatback screens.
The plane had maintenance issues and didn't leave after 72 hours
Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Information when booking said the flight would be with American Airlines but the flight was actualy with British Airways. Check in from Orlando was nice and quick. I agreed to put my cabin case in the checked luggage as it was a full flight. Case came back damaged (unable to put the handle down) so will have to dispose of it. Seats were quite cramped with very little leg room, even for economy. This was the experience of both the outgoing and return flight. Cabin crew were ok and flight time was punctual.
Terrible. I didn’t fly and I had an important meeting the next day.
Was good all around. Crew, food, paid for extra legroom, as 10+ hour flight Like the 787 as I don't have any problem with my ears, due to the planes pressurization.
Crew were friendly and efficient. Love the hot towel service!
Awful. Late. Basic. Phone charger jacks didn't work. No entertainment No coffee even.
2 weeks before the flight we have got a pilot strike notice. Luckily it didn’t happen but we had to buy a travel insurance. It was wasted.
Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.
Delays, cancelled, re-booked, cancelled, re-booked. Arrived too late to do pre-paid tour. So tired went to bed early
I missed this flight because the previous flight was late.
No vegan/ vegetarian breakfast (eggs and cheese are not a vegetable)
The economy seats did not have sufficient leg room, but it is what it is. I normally do premium economy, but my ticket was a present.
AC wouldnt allow the economy Passengers to select seats FREE of Charge during Check-in. I like the past years AC flights's system better than the passengers'New Check-in system(charge money apply for seats changes) nowadays.
