The planes are so dirty! Food crumbs and finger print smudges, Dust over the vents and carpet stains. It’s disgusting.
Attendants zipped through cabin so fast hardly anyone got the water they told us we could have in the short flight. Nothing else was offered.
Flight was 3 1/2 hour delayed with no credit or meal vouchers
Horrible; seating was atrocious - inadequate leg room and seat width tight even for a small individual. Profits shouldn’t be everything!
Moody attendants that can barely look up at the passengers. I’m all for people having an off day, but you can tell some Untied Airlines Employees have lost their zeal for their jobs
I am not an electronic savy. I don't know how to maneuver the APPS for services. Why can't I just buy food without the apps.
I was pleased and I had a very good experience. The staff was friendly and attentive.
The Economy Plus rows weren’t as roomy as expected, and the meal service left a lot to be desired for.
The plane used to go to Chicago was a bit outdated and needed a refresh
Crew went above and beyond. I was able to upgrade to United Polaris within 24 hours of my flight departure for 30,000 points. Was totally worth it.
Great Team on the flight. I was the only one in the exit row and the flight attendant just sat down and we had a talk about my responsibilities sitting in the exit row. It was very humorous. During the flight every time one of the flight team members made eye contact, they smiled. It was a small thing, but it was a friendly environment.
horrible our connectig flight was late and we had to rush thru DFW to the next gate with 15 minutes time. Get to gate and its changed. no one knows whats going on . finally get a new gate and the plane has been sent back to the hanger . Boarded 4 hours after our original flight time and then sat at the gate for over an hour as the captian said the cargo doors were open and no one was in the airprot or on the ground to find out what was happening. this caused us to miss the first day of the tour as we missed our transfer and hotel meetup no apologies or accomodations offered to assist
They could have done a better job announcing the boarding groups and asked for more drinks (water) if needed.
For coast to coast travel the A321 and even the NEO, even in first class will never be excellent. That would take a B787 or 777 to accomplish.
Experience was fine. Seats were cramped, and we had to wait for repairs before we could take of. Even though the door remained open, we were warned that leaving the plane could cause difficulty trying to fly out later. Staff was pleasant, and climate control was fortunately working. We had trouble at the DFW terminal, but I don't think that was AA's fault.
I was bumped to first class so I got some food. It was OK. Entertainment is whatever you bring with you since there are no seatback screens.
The plane had maintenance issues and didn't leave after 72 hours
The crew on the aeroplane were absolutely fantastic, very kind, very caring and very supportive. The food was good and the inflight entertainment was really good. When I went to collect my bag from the carousel, I was waiting a long time with the other passengers. Other than that, I am highly satisfied with everything else.
Nothing exceptional. No drink of any type, even in first class was provided for the hour and half trip.
Information when booking said the flight would be with American Airlines but the flight was actualy with British Airways. Check in from Orlando was nice and quick. I agreed to put my cabin case in the checked luggage as it was a full flight. Case came back damaged (unable to put the handle down) so will have to dispose of it. Seats were quite cramped with very little leg room, even for economy. This was the experience of both the outgoing and return flight. Cabin crew were ok and flight time was punctual.
My first flight left so late we knew I would miss my connection. Rather than redirecting me then, they made me take a flight to Montreal, then Toronto (there was a flight leaving for Toronto when I was in NYC, no need for me to also go to montreal). Then they gave me a food voucher that did not work (4 places would not accept it). At least they gave me a hotel automatically, even though it was a cheap crappy one. I'm still not home, and it's been over 24 hours. I'm exhausted.
Having the take off and boarding postponed back and forth a few times was unsettling. The crew wasn’t all that friendly and attentive. Washrooms were filthy from the beginning. Like it never had been cleaned.
We should get a light meal since it was an international flight over 5 hours. Ticket price is high. Why should I have to pay for a meal?
Was good all around. Crew, food, paid for extra legroom, as 10+ hour flight Like the 787 as I don't have any problem with my ears, due to the planes pressurization.
Crew were friendly and efficient. Love the hot towel service!
Awful. Late. Basic. Phone charger jacks didn't work. No entertainment No coffee even.
The flight went very smoothly, the staff was friendly and very helpful and the pilot flew the plane really, really well. Take off, landing were great and a smooth flight in between!
2 weeks before the flight we have got a pilot strike notice. Luckily it didn’t happen but we had to buy a travel insurance. It was wasted.
Our flight was delayed by almost 1 hour, and this negatively impacted our experience. Everything else was OK.
Delays, cancelled, re-booked, cancelled, re-booked. Arrived too late to do pre-paid tour. So tired went to bed early
