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We tried to upgrade to economy premium but were told this was not possible as we had booked through United Airlines (and Air Canada was operating the flight). This seemed silly given there was ample space in economy premium. Additionally, we had to wait almost 1.5 hours upon arrival to taxi to the gate. Otherwise, the crew were very pleasant and passengers were friendly.

The crew were very nice. I would have appreciated a pillow for comfort. I had a special meal that was sloppy, but the salad was great. Thanks

Received an email the night before showing that there would be seatback entertainment on our flight. We get on and there was no seatback entertainment. And then it was a scramble to try to set up the iPads for the kids before takeoff so they could watch something for the four hour flight.

First class felt like economy, seats were horrible, food was horrible, staff inattentive

Overall, it was a good experience. Boarding was good and there was plenty of overhead bin space for everyone’s carryons (even when we boarded toward the end). Only improvement would be to offer trash service more regularly.

Very friendly staff. The flight was on time. Need a bit heavy covers/blankets. It can get colder with a thin blanket.

The first flight was an hour and a half late leaving, thus missing my connection. The second flight Departure was two hours late Leaving.

The care and attention for my flight was great. The seats were not as comfortable.

Being stick waiting for gate at ORD cause me to almost miss my connecting flight…being deaf United made no no effort to keep me updated as I couldn’t hear the PA

Air conditioning in the plane wasn’t working at boarding, this resulted in a delayed departure whilst they addressed the situation. The cabin was uncomfortably hot.