Great customer service, very accommodating. (Check in) Smooth flight, thank you Pilots. Only negative was one working bathroom in first class. Atlanta Base flight attendants were wonderful. Thank you for your smiling faces Delta..
Flight never happened because of previous flight delay. Sent back to the stays on a flight 10 hrs later without making to my final destination and still waiting full rugindo for it. So yeah not a good experience
Four handbag storages were damaged and sealed, limiting the space to store our things in the plane.
Paper boarding passes needed, so you need to add the time at the kiosk or desk to get them at the airport
It was a short flight, sits uncomfortable No food was provided. Staff was lovely and kind .
It was a long and boring flight with no entertainment and no meal only a drink and very bad bag of chips
No food optional ( they offer just pasta, no second option, the soda without carbonation, I asked for snacks and they said give a minute, I never got it) I believe they (crew) don't care about it (people)
The crew was amazing. The best in the last times. Great group of people.
For bus boarding, group 1 should have been sent on a separate bus ahead of the general boarding. It would have been nice.
TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.
