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plus: service and personal assistance minus: online check-in did not work

Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service

Great to have actual hot tastey meal on a flight. Well done

I commend the flight attendants on our SFO-SIN flight who went above and beyond to provide us with extra snacks and food. This type of service makes the flight experience personal and awesome.

Seating cramped; close to toilet, foul smelling and noisy, very unhygienic and disease risk Free and paid Wi-Fi NOT accessible at all - misleading advertising Very expensive sunglasses disappeared from back seat pouch. Coffee disgusting and cold

It seems paying premium economy does not make difference with economy. No priority boarding, not worthy paying extra$$$ for premium economy.

Every thing was fine. Some ild classical Hindi movies should be add

The premium economy seats were not that great. It could have been more premium than economy seats.

People were so nice! Economy seats were small and cramped feeling for me. I’m slender and 6 feet tall

A pc of cake or biscuit at least. The airport was like a maze need to take another bus to the main terminal to immigration.

I liked everything accept the delay try to improve in that area

The customer service was very poor. I didn’t get any accommodations for my cancelled flight. I was without any sleep for 36 hours.

Flight never took off. Boarded after multiple 30 minutes interval delays for hours.. then after an hour onboard, captain announce cancellation and back on the bus to the terminal with no information and everyone to fend for self.. Emirates did absolutely nothing to communicate either electronically or announcement. It’s unprecedented I know with the flood but lack of communication creates anxiety and extra pain for staff. Emirates should do better.. no supervisors monitoring floor and passengers abusing them which isn’t right but should Have had supervisors monitoring

On the Dubai-Gatwick flight the only meal options were Beef or Chicken. No vegetarian option. This was a surprise. I would usually order in advance but did not this time. Would have been good to know that a vegetarian meal is not available as a standard meal. Thankfully it was just me travelling, but if I’d had my kids with me that would have been a big problem for us.

Not that good The crew in the plane were rim professional & almost lost in their work distribution

The flight was great. We had to purchase extra long seats for the long flight. But overall it was great.

The experience was not as pleasant returning as leaving. Went through clearance twice, crew was not as customer focused.

I was traveling business purposes and I only had one carry on and a personal computer back pack . My carry on was 8.5 kg little more than allowable. At jfk airport check in they did not let me carry it . I was little disappointed.

More leg room and comfortable seats at least for long flights

The entertainment selections are amazing. But the live TV is sometimes spotty. If you’re going to have it, then have it. If you can’t make it consistent, then, perhaps it’s better not to have it. The crew are always cordial when approached, but they seem to do the minimum and sit around, talking to each other in the back of the plane during the flight. I realize that delays are not always predictable, but I missed my flight in Dubai because we left 90 minutes late from Washington. I will say that Emirates took very good care of me in Dubai. But I would rather not be delayed.

Not good. Expected a lot more as far as excellence.

They made us deliberate waste time by holding our passports and boarding passes making us miss the flight

I found it weird that the quality of the flight different from Australia to Doha than the Doha to Berlin leg. The quality of the toiletries pack (was in a box from Australia) and then a proper bag from Doha. The biggest variation was the inflight entertainment, which had a significantly shorter amount of content compared to the Doha flight. My QSuite seat was also broken and did not recline all the way flat. Wasn’t the best and I wouldn’t be happy if I’d paid cash for the flight.

The crew was courteous and efficient. There was no entertainment or liquor service on this short international flight.

I had already opted for Vegan food before 2 months yet they say we have no record for it,

Ultimate customer care humble and excellent service oriented crew , perfect timing maintained by the crew . My profound appreciation.

Very very bad.. more than 48 hr I didn’t received my baggage yet

Boarding process was terrible. Will not travel Qatar Airways if I had an alternative. The food was one of the worst, even for airline food.

They ran out of some of the popular food items. 😞

Fine. Don’t think I would fly with them again

It would have been better if the flight hadn't been an hour late, causing us to miss our connection. Even without the delay, Lufthansa do not allow adequate time for passport control and getting yourself to the departure gate.

Boarding was a zoo. London ground crew was useless. Poor communication regarding where to line up. We were group 2, and everyone was jammed in together. Ground crew didn’t seem to care.

Nothing can I say I liked. Food was horrible. Entertainment system didn't work. Crew's attitude was bad. They all were Chinese and wanted to speak Chinese. Baggage missed my connection at Frankfurt even though it was more than 60 minutes for my connection. It came in the next flight of 3 hours later at 16.15 Portugal time but they said they will deliver to me next day. I requested them that I had to go to a dinner meeting so needed clothes and there were medical documents in the bag which I needed for my Doctors appointment on the next day morning. But all no use. Then I had to take taxi, go to airport at 9PM and collect my bags myself and brought bags to my hotel. Will avoid Lufthansa at any cost and same I will suggest to everybodyelse.

German crew were very kind. Food was okay but can be better, especially bread was not good, Garbage collection was very poor.

This flight is always a cramped bus. The gate area was inadequate and announcements were hard to hear. The flight was delayed 45 minutes to an hour by a broken aircraft door, making our total delay from Vilnius 5 hours.

All flights cancelled with no way to reach the airline

Crew was great, captain included. Food was scarce, bread was not fresh. seats were very tight, backing seat to sleep disturbs customers. No leg room. earphones uncomfortable. Your extra charges for bags is very problematic for the industry as a whole, leave that for Ryan air. The short flight valencia munich seemed a downgrade for lufthansa, I mean seriously! charging for drinks - real cheap. So overall the price was too high for quality of adveture.

terrible. they cancelled the flight 1 day before flying out and just sent an email to inform the same. i had to scramble on my own paying more to find another flight.

I really like it and travel to Europe and back with Lufthansa, but it is getting expensive, a bit beyond my me

Excellent service by united air staff. Very helpful, understanding and do friendly.

Flight was delayed for 2 hours for no reason, then we spent almost an hour after boarding because of the weather conditions. If we left on time we could avoid that 😾