They canceled our flight and left us stranded to figure it out
Everything was awful Flight attendant was condescending, rude and not helpful at all. Small outdated plane. No service, uncomfortable seats. Flight attendant was really the worst. He used hand gestures to communicate instead of words and whenever he used words he was condescending.
We had a 90 minute delay due to equipment failure that was detected just before we took off. United rebooked my connecting flight.
Preferred the UA flight compared to the Air India. The seats were more comfortable and the food was good enough.
United Airlines changed my flight 5 hours before I arrived at the airport. This messed up my entire day that I arrived in Japan.
The Cree was BEYOND AMAZING. They were, by far, THE BEST CREW I had the pleasure of flying with. They catered to my every need, beyond friendly, and upheld the highest level of professionalism that is of Lufthansa Airlines.
This was a short flight with no food. The attendants were great but the comfort was poor: just to cramped. The flight from Denver to Frankfort was excellent! Seating was roomier, food was good, service was good. This was a great experience.
The ground crew in Houston were not friendly. The security staff were very rude and reflected an attitude of superiority with rude remarks.
Luggage management is poor, my missing luggage is still lingering.
Bad, they delayed my flight, lost my connection flight had to stay overnight for the next flight and missed a lot of important meetings. 1 day totally lost!
The flight was delayed for 4 hours and the airplane was really old cuz not one thing was working.
Lots of turbulence and had to reroute to Calgary, spending the night there, arriving home a day later. The staff were organized and pleasant, even though they were stressed and tires
Very good. But seat selection was not good. We were put on different rows. Would have been nicer to sit besides each other as a couple.
Easy boarding, punctuality, decent service. The only thing I would complain about is the misleading claim of free messaging, which you do not get access to without preparation prior to the flight.
The gate crew were very efficient and diligent with respect to helping people with carry-on luggage. Because of their diligence, only a few "bad apples" snuck through and subsequently delayed onboarding because of the lengthy attempts they had to make to get their oversized roller bags to fit in the relatively small overhead luggage compartments in the Embraer 175 we were flying in. I also appreciated Air Canada's attempts to head off this situation by offering, during check in, the opportunity to have carry-on luggage checked through to one's ultimate destination. This made onboarding and subsequent transfers very convenient for me.
Wifi didn’t work and no entertainment at all budget airline for an obvious reason. At least drinks were free. And one crappy cookie. I’m not expecting a lot for a cheapo flight but stuff should still be working on a plane!
Nice larger plane Good take off and landings Very comfortable seat Great staff. Caring and helpful
I have not flown a major airline in over 10 years. All 3 flight with Rouge were late leaving and arriving due to various issues. I was worried my suitcase would get lost because I checked it 3 hours prior to flight. The flight was over an hour boarding and leaving and they lost my suitcase in Montreal. Lined up for over an hour at YVR for baggage location and the line never moved. Had to phone it in and that took forever. I should have been gome by 1am and was not back until 5am. I had been up 23 hours. Bag was not delivered until two days later. Could not hear a word the stewardesses said over the engine noise. At Jean Lesage 2 Rouge flights were cancelled, 2 delayed, and 2 on time: not good stats. Terrible experience. Oh yes, and in the case lost were my mother's ashes. She passed in May and I was unable to attend her funeral as I have a disbled 22 year old who cannot fly. I was in Quebec to meet my birth family for the first time at my grandmother's 100th birthday. I spoke with and wrote my mother for the last 8 years. We have never met. It would have made a damning story for Air Canada on the news if that bag had not been found and returned.
They booked me to travel to Quebec City from Montreal before going to Ottawa, for some reason, then the flight was late and I missed my connection, so I had to fly right back to Montreal to get a flight to Ottawa…..and my luggage was delayed by two days.
Flying to Fredrickton from Toronto on July 10 was horrible worst flight ever
