Would have been nice to have decaf coffee as an option, and perhaps a scone
Overall, a great experience from food and crew. The only setback was that this was the Second flight from Air New Zealand within a week that was an hour late for boarding.
The flight attendances were very helpful and friendly ! Dinner and breakfast were great . The seat was not too comfortable though .
The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.
The boarding process was less than ideal. While I liked being greeted with “Kia Ora”, the rest of the process was very average for business-class travel — queue, crowding, no clear separation between economy and business premier. The aircraft felt old, even though I believe it was only 6 years’ old. Travelling in Business Premier in Air New Zealand is like sitting in a glass bowl. One can see everyone, and everyone can see others. Very bad structuring of seats. If you have a choice, fly another airlines like Singapore Airlines for business — I had the option, but chose this flight due to it’s departure time. Regrettable decision. I had opted for Vegan food choice. Very poor food as well as service. It is as if the chefs preparing the meal have little idea what nutritious, healthy and filling plant-based food is. And the crew were totally uncoordinated. In the main dinner meal, the first thing I was served was a fruit bowl, and then followed by other items. No mention was made that the fruit bowl (served first) was the dessert! And then after my meal tray was cleared another steward (not the one who served the main meal) comes around asks me that now that I had had the would like the dessert. I said yes, please. He went off and comes back to tell me discreetly that I’ve already had my dessert! He also didn’t know what the dessert was — and I guess it was the fruit platter that was the first item I was served. I was traveling with partner, who had similar experience. For her, they just cleared her table without offering dessert. Extremely poor coordination. The area behind the seats was extremely dirty. I just happened to use the overhead light to try and locate something that had fallen, only to be horrified at the dust, crumbs and all kinds of other particles. The only good thing about the flight was that when it ended, our bags came very very quickly. But that I guess is more to do with airport operations for Air New Zealands at Auckland Airport rather than the flight itself. I would think very hard next time I have to fly Business Premier in New Zealand, especially on Boeing 787-9NZM, which this plane was. Basically if you are selecting seats and find that they are at a diagonal angle, do not book this if you are looking for luxurious travel. Better off with premium economy or a good economy seat. The quality of food and service indeed was way below par.
The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!
Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
Short flight so no entertainment, turbulence so no food service - overall flight as expected
All was good, the only thing was it didn't run on time.
The staff and crew on board were excellent. Business class however, was very weird. I thought we would have individual pods, but the way it was set up was unexpected. Not very private and If you wanted to lay down, you had to have an entire bed made up for you by the crew, rather than how Delta one works where you could just lie down whenever you feel like it. It was a 16 hour flight. I chose not to have my bed made, and that turned out to be a good idea because everybody who had their bed made had to wait for the crew to roll up their mattresses. So strange!
nothing to complain about w/the food, and professionalism of the crew. i just cant stand being on a flight for that long of a time.
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
Good communication regarding any updates time of flight and flight delayed. The fight was delayed by two and half hours at eleventh hour. That was unexpected, especially when you international passenger.
Much better than I expected for such a long flight.
We paid for business class seats for the comfort that comes with that but couldn’t use the bathroom as it was full all the time.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
Good - better than other airlines in terms of food and seat comfort.
The flight was good, long obviously but smooth. The seats are pretty small, definitely notice a difference for long haul compared to Emirates or Cathay Pacific it’s more like medium haul seating for space. Food options were good, children’s meals were good for my fussy 3yo.
Top notch service, good selection of snack and meal options, generous accommodation for luggage, and great selection of in cabin entertainment. I really appreciate the offering of pillows, blankets, sleep mask, tb&paste, and earplugs. The only complaint I can make was that my seat was horribly uncomfortable and lacked cushion.
An extremely long flight packed in like sardines. But they feed you often with meals,drinks and snacks. They have a lot of movies and audio books
