The service on board was excellent, the flight wasn’t overbooked and we departed and arrived on time.
Very bad groud crew taking bags less than 7kg Bad food Old plane
everything was great. I don't use on-board entertainment at all (I just read or sleep), but I appreciate that I couldn't hear anyone else's!
Loved everything! This flight had premium economy and I didn't see an option to upgraded to premium economy OR buy premium economy tickets. How come?
The food options for children is limited The business class bed is not fully lie flat, and this is an uncomfortable sleep
Seats are not as easy to move as you would hope in premium econo Y
On the DXB to IAD flight, missed the snack between the meals again...
Very good ..nice comfort..crew service was good..and no delays in time ..they always on time..
The experience of the flight. The food options have definitely gone down
Surprised how empty comfortable seats in economy were not offered by crew to tall passengers. Felt like courtesy hall mark of emirates is changing. We were told in order to get those seats we have to pay $210. Not the emirates I know from past travels.
I liked BA land team for boarding, the food, entertainment should be considered to be improved
My flight was late. We stayed in aircraft one hour 😩
Flight delay and can’t much help passenger do the change connecting flight.
This was a HORRIBLE experience. I booked a two-leg flight from Reykjavik to Istanbul. My first flight ran 3 hours late and I then missed my flight to Istanbul. British Airways put me on a Turkish Airlines flight to Istanbul. No harm done, right? Wrong. The Turkish Airlines flight turned out to be overbooked. By the time I learned of this, British Airways closed their help desk. To add insult to injury, they helped one person in front of me before casually putting up a closed sign even though they knew I was stranded (their fault!) and needed help. I ended up spending $1000+ out of pocket to clean up their mess (including the flight to Johannesburg I had to rebook since BA delayed me so much) and haven’t heard a word about reimbursement. I have never had such an awful travel experience in my life. I know delays happen, but they need to take care of their passengers when these things happen, not leave us stranded in a foreign country in the middle of the night with nowhere to go.
The seats are incredibly uncomfortable. My luggage didn't make it on my flight from London to Nashville.
5 days later I have not yet received my luggage so terrible and unacceptable
everything on the flight was a great experience except the food could have been better!
The seats were uncomfy and the food tasteless, crew clueless
Easy and quick check in, clean and nice seats. Overall excellent experience.
My problem was with the onward connection between London Heathrow and Washington IAD. The flight was several times changed.
