Construction at PDX resulting in very lung walk from the rental car to the gate. SFO, extremely long walk between terminals to get to connecting Singapore airlines flight. My smart watch recorded a total of 3 miles.
Crew and service was excellent, but passengers should be offered a welcome drink before take off which did not happen. Food was very good. Unfortunately the lie-flat bed in business class was one of the most uncomfortable I have experienced. The configuration forces you to sleep with your legs at an angle instead of in a straight line, plus there is very little padding on the bed so it wasn't possible to sleep for more than 2-3 hours on an 18 hour flight. For what the airlines charges for a business class ticket their hard product leaves a lot to be desired.
It was very good experience on board to Sydney with SQ.
Everything was great keep up the good work 😁, can't ask for more.
Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.
The staff on Singapore Airlines was incredible. I would like to commend LS Reuben from my SQ37 flight on November 19th, 2024, from LAX to Singapore, for his outstanding service and care. During the flight, one of my earbuds—brand new and valued at nearly $300—fell out and became lodged in the box controlling the in-flight entertainment system. I was understandably upset, but Reuben went above and beyond to assist me in this tough situation. Reuben demonstrated exceptional determination and empathy. Instead of suggesting we wait for an engineer, he immediately took action, spending almost 30 minutes searching for the earbud. He even got down on the floor to ensure it was recovered. His genuine concern and persistence made all the difference and turned a frustrating situation into one where I felt truly valued as a passenger. Reuben is a shining example of the remarkable service that sets Singapore Airlines apart. His dedication and willingness to go the extra mile left a lasting impression, and I want to sincerely thank him for his kindness and professionalism.
Really enjoyed the flight. Our flight attendant on the way back SIN-LAX was exceptional I didn’t get her name but she was so kind and went above and beyond to make sure I was comfortable. I had a bit of a panic attack and she checked on me a few times to make sure I was ok. Really appreciated her attention and service. Thank u
Overall, very good. The food was better than expected with the exception of the pork and potatoes dinner at the end of the flight. My family all selected that dish and did not set it. I tried a bite also and it was honestly terrible. Also, it would be helpful to know when the snacks in the back of the plane are available.
On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.
The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.
Economy was much nicer on the Air New Zealand planes.
At Coolangatta International it is difficult to hear voice boarding announcements when away from screen announcements.
Flew premium economy, well worth the extra. Much better seat size & space. Meals & snacks were lovely. Crew really pleasant. Internet is not great, not really useful for anything. Couldn't even send messages.
Everything was fine. Wish the wifi was free and included in the ticket price.
Nothing special short flight - all good - difference between 1 fudge and 2 fudge is obligation and thankfulness
The flight we had booked was cancelled due to bad weather conditions, but we were lucky to arrive at the airport quite early and got a seat on an earlier flight. The flight was mostly nice, but there were some hefty turbulences towards Queenstown. One of the passengers behaved hysterically. It would have been great if the crew had done something to calm her.
Sitting in an aisle seat equals getting hit by food cart and spilled on multiple times Food: gross and minimalistic Crew: frumpy and kurt Sound on multiple entertainment platforms poor Not an earplug problem, system soundboard poor
Major hassle with the weight of carryon luggage Having to repack bags at airport Not an issue in most of world Ridiculous issue considering the 400 pound gentleman sitting behind us
Overall experience was poor. In general crew was polite in speaking but that was all about it. I am vegetarian so I always carry a cup noodle box with me just in case. So I pressed "CALL" button for hot water for my cup noodle on my seat and waited for 10-15 minutes but nobody came. I personally took the box and went all the way to back of the plane. When I requested stewardess to put hot water in my cup noodle she refused as it was a "safety" hazard. I told her that you always serve coffee and tea these are also hot. But she still refused. I went back to my seat and from the seat I ordered hot water and it was brought to me without any problem. I poured THAT hot water in my cup noodle and ate. I was sitting in seat 36A, which was 2nd row in economy class. After eating my noodle I took the box and went 2 rows in the front where there was a kitchen to throw it. Again the stewardess there told me she didn't have a waste bin there and asked me to go back of the plane and throw it there. Tell me if above experiences are 'ok' for your airline??
Everything very good except the sofa couch not as comfortable as expected.
