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Planes was old - business class seats looked like they were installed in the 80s

Our baggage didn’t arrive with us on the plane. Need I say more?

I got upgraded from economy to business, and the experience was outstanding

I have taken this flight many times. It is ALWAYS late. Every time there is significant delay (1-3 hours) before boarding. It’s very consistent. Even after boarding the expected landing time was delayed twice. The seats are very narrow and cramped. Food is barely editable. Considering an economy ticket often costs about $2,000 it’s one of the worst services ever.

Boarding was over 3 hrs late and we didn’t land until almost 1:30am

I disliked the fact that they forced people to put up their seats during meal service

Headphone jacks worked poorly, seat recline was broken. Planes were rundown.

Delayed and missed connection, was not re-booked like other travelers so ended up being stuck for several hours due to no one handling my booking.

nothing to complain about w/the food, and professionalism of the crew. i just cant stand being on a flight for that long of a time.

Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)