Boarding was over 3 hrs late and we didn’t land until almost 1:30am
American Airlines was their usual junk service — but at least it got us down to LA. I was more irritated that while they codeshare with Alaska Airlines in Seattle, they could not out our flight on one of these, opting for one of the small SkyWest operated American Eagle flights — and causing a 14 hour layover. Which I accepted due to a $2000 difference in airfare — that said it was irritating for a flight that usually would have cost around $100 extra, if that.
same as previous comments. i hate being on a plane that long. no problems w/anything else.
Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)
Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.
Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.
Good - better than other airlines in terms of food and seat comfort.
Flight is overpriced. Quality of service is poor. Constant delays. This flight again was multiple times delayed. The relaxed and careless attitude of staff is appalling. People are busy and it does matter if we do things more efficiently than chilled out. Once the flight was ready to depart we had more delays due to the careless approach of boarding passengers. Food is highly processed with limited options and super unhealthy. Leg room is shockingly bad. Even the biz class is pretty bad. Coupled with the horrendous prices Qantas only benefits given Australia is their home market. Otherwise they are not competitive at all.
Great flight and attendants. Seating is a bit weird. The extra price seats aren’t too worth it.
Don't irreparably damage my luggage, don't stand around talking in the kitchen area of the plane when a passenger is waiting to speak to you, don't run out of a meal selection so have me end up eating bread for dinner. Lastly, regarding the code-share flight from DFW to JFK....STOP PARTNERING WITH AMERICAN AIRLINES - THEY ARE THE WORST AIRLINE IN THE WORLD! The delay, followed by another delay, followed by disorganized boarding, followed by stale snacks fit for a rodent, followed by a pilot who literally slammed the plane onto the runway when landing causing quite some concern among the passengers.
Baggage lost and still waiting. Lack of communication. Expect more from our national airline
All went extremely smoothly even during the busy Christmas travel season. This flight (when I took it) is a daytime flight (14:00 departure NZ time) so it was hard for me to sleep. Other carriers fly overnight (18:00 departure NZ time), which is much more conducive to sleeping. .
This was an Air New Zealand flight. All went very smoothly even during the busy Christmas travel period. Thank you!
We were sent via the ac app to a wrong gate. And then got a boarding message to the original gate. Had to run through the airport to get to the gate just in time. Were they purposely trying to trick me? The day before flight was sent a message for free change of flight. Kinda suspect they oversold the flight.
POOR- In Belgrade flight was delayed over 2 h, without explanation , no one to ask nor get any info I lost connecting flight in Frankfurt . Awful experience . I’m confident to avoid Lufthansa in the future
Good except for the kid kicking the back of my seat and then plyin a game on the touch screen
Boarding, offer those who need assistance some time not to be rushed.
The boarding was very slow, worse at arriving. The rest was okay
We were able to change seats because of the wonderful Jacqueline in customer Service . My seat allowed me a bit more should we room but the seat was pretty narrow and I’m not a big guy. But I was completely impressed with the speed of the board I g process and the quality of the crew!!
I booked through Kayak for the first time. Unfortunately I was charged in US dollars. Only after booking did I see the tiny American flag on your website. There should have been a larger icon with a notice that I am in Kayak’s US site. I am Canadian, am flying in Canada and was disappointed that Kayak did not recognize this.
