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very nice experience…….we had a comfortable fly with emirates…this is 6 th time flying with emirates….i recommend friends to fly with emirates…….

Flight was delayed and no information was provided what was new time Change gate 3 times at Madina airport First gate was 113 Second gate was 204 And last gate was 113 again

Emirates is always great experience, however, they should reopen their lounge in Istanbul. The IGA lounge is not worth it

I liked everything accept the delay try to improve in that area

Nice selection of movies and TV shows. Plane was generally nice, not the newest but nice nonetheless. However, Emirates should have cancelled the flight, as hardly any flights flew out of Dubai at the time. Flight delays and cancellation was poorly communicated and passengers were left guessing and to their own devices on what to do. Connection desks were staffed too thinly, there was one desk with more than a hundred clients and just one poor lady. When I had my flights rebooked, I was told meal vouchers can be scanned using my boarding pass, nope. Was told to comeback for my hotel voucher, none. Had to book my hotel voucher the usual way through Dubai Connect despite having been told twice to comeback to the counters twice.

Superb experience. I hope they bring back the fast track option at Heathrow immigration.

Had the salad which tasted awfully spat it out but still got food poisoning 1 after running to toilet crew would not let me sit near toilets I was stuck in window seat

I liked theAVML food. Taste was alright and quantity was enough. Sometimes during the flight I felt that the smell from toilet was coming to the cabin

Overall emirates continues to amaze me with their. Awesome service . I had shifted away from emirates , because I lost luggage and watch in emirates in 2019 that drifted me away from this airline , but I am willing to give it try

CREW manager was rude and nasty Crew was not friendly either and had discriminatory attitude.

Good staff, good intent, decent entertainment. More seat space would always be of benefit

More facilities to transport to the gates......felt too much walking distance

they give hard time at checking, they not allow computer bag or purse

There’s lots of problem I faced from Bom to Doha that experience was worst I never faced before like this

They have misplaced my one checked bag which I have not received in Philadelphia and have lodged complaint with American Airlines, the staff of Indigo was rude with us, at the checking counter, I think she purposely withheld my one of the checked bag, because the American Airlines staff told me that bag was not received at Doha airport. Kindly help me with one of my checked bag to get it. My flight was from Mumbai to Doha and then Doha to Philadelphia.

From home to the airport, you must mention the terminal ready.

Excellent will be flying again in May with Qatar. to Botswana.

I had never seen any cabin crews behaving like that. They are not at all professionally fit for this job

The business class experience was awesome - I will be using QATAR airways again and it'll be business class again - appreciate the privileges afforded to the business class clients - thank you.

Overall good but staff in the place looked extremely tired after 8hrs in 14 hrs journey and then service was cut short and response time for calls increased in later part of flight. Food was ok not astonishing

Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.

An overnight Doha to KL. Great sleep, good service and tasty food in business class

chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.

The cabin was quite noisy as there were lots of children travelling for the school holidays. Found the selection of movies limited.

Delayed, not enough information. Had to ask for refreshments, crew could have been more proactive

The best so far coz this time it was all male steward on the economy cluster. They were polite, efficient & genuinely courteous. They do not judge you when you ask for more food & peanuts.

Delayed for 45 minutes. Don't know what's the issue. Other than that, food was not to my satisfaction. However it's okay.

My first course flight (Aor-Kul) was cancelled in the morning, and they asked me to board the night flight hence I need to transit overnight for the 2nd flight (Kul-Myy) that supposed to be on the same day. The overnight stay was not provided, (I'm traveling with my spouse, a daughter (5 y.o.) and an infant (2 months old). Hence I booked Sama Sama Hotel at my own expense (fortunately using my enrich miles points). Other than this issue, all services is good.

My experience with the flight was okay. My experience checking in was absolutely terrible. I was told I needed to change my e-ticket number to check in because I missed my flight in PDX. Even when shown the itinerary, they didn't budge and sent me to KLM across the airport. KLM wasn't open until 8pm and my flight was at 7:30pm. Nobody made accommodations in any way to get me to KUL. To add insult to injury, they rescheduled my flight to the very next day, creating a very long layover and did not offer any hotel stay. After this, even worse, I found out later they delayed the first 7:30pm flight to 9:10pm. Meaning, I could have still boarded but they refused to even try to get me on the plane. As a result, I missed a day of work and lost pay for the day. Also, when I went to get my luggage, it wasn't there. It was STILL in Singapore. They had from 5:30pm to 5am to get my luggage onto the plane and they still couldn't get that right. This is the worst experience I've had flying anywhere in the past decade I've been travelling.

Orange juice change to mineral water . Should keep the orange juice.

The seats are much too narrow and the arm rests are hard and awkwardly high, resulting in shoulder cramps. I am an average sized person ( definitely not overweight). The seats are a similar size to car seats with the added discomfort of incorporating hard plastic arm rests, that force average height individuals (I'm 5 ft 7 (f)) to hold their arms uncomfortably for several hours. The seats are much too close to the ones in front and behind making it extremely difficult to allow fellow passengers to get out, especially when the seat in front is declined. The leg room also necessitates knees banging into passengers backs for the entire flight. This used to be a quality airline who now offer mediocre service for premium cost, coupled with charging exorbitant prices for basic needs, like a seat, or luggage. Blatant and unabashed gouging of clients.

Another 35 min delay landing No apology no communication or acknowledgment about this

Try to humanize onboarding and take AI out. It's embarrassing and useless

Overall good experience. Polite crew. Good foodandentertainment. Seats are small and bit congested though.

I ended up buying (for $340) "extra space" seats because I my flying partner was given a STY boarding pass, leading me to conclude that she was on standby and that we had to buy seats on the flight. I later learned that the flight was not sold out and that we could have gotten on as usual. To be honest, I felt swindled.

I'm Canadian. I have the unfortunate experience of pretty not having the choice to fly with them. THEY ARE TERRIBLE.

didn’t even get to go one of my returning flights cancelled and I wasn’t even in their system, vacation ruined thanks for nothing

The process overall was pretty seamless, and the crew were very friendly (especially Michael). Considering we booked expecting Lufthansa and the flight was operated by United, it was still a very good service and journey overall. The in-flight entertainment was great, with lots of quality options. One slight negative was that I had selected a vegetarian meal prior to flying, but received a vegan one. I think there should be more dietary options as it meant I missed out on some food that I would have preferred (and it seemed like the standard meals and snacks had a vegetarian option anyway). There was also a group of people who were moving around a lot and being generally disruptive at the quietest part of the flight, when the lights were off and most people were sleeping. I would have appreciated staff stepping in to encourage them to be mindful of others). Towards the end of the flight (which was very early in the morning in both time zones), the lights suddenly came on and breakfast was served. In my opinion, this was too early, and everyone was rudely awoken from sleep. After breakfast was cleared away, the lights went off again for about 45 minutes, allowing people to sleep some more. Then the lights came on again for landing. It seems like if they had served breakfast later, the lights on-lights off-lights on shenanigans could have been avoided, and people could have slept longer (and staff could have rested longer too).

You only get a chocolate square and small bottle of water.!

Very poor. Lost my luggage. Luggage never came in New Delhi from Munich and I created a lost luggage report with Lufthansa. Still waiting for luggage. Overall poor experience.

Very bed boarding, there was overbooked and make a lot of problems and noises

On my way from Chicago to London, I was seated next to a quite heavy passenger. I could barely move. BA should have ensured that overweight customers are placed in comfortable seats and not to penalize also other passengers because BA is not willing to accommodate these passengers and their needs. No respect at all.

I truly don't think there was anything that could have been better. How is that for an endorsement?! I'm a firm fan of BA now, with two flights in the past 2 months. Keep up the great work! And thank you!

New airport for me. A little confusing.bunable to use kiosk for boarding pass. Agent checking us in was professional but not very friendly.

Taking off and landing were smooth. I didn't have anything to complain about.

The flight as far as timings go was excellent. Unfortunately we ended up sat with someone on a night flight who had been drinking alcohol before boarding and BA staff were happily serving him more alcohol. He was very drunk which made our flight uncomfortable and awkward. My partner had this person lying on him whilst asleep. Alcohol should be served minimally. If there had been an emergency this person would not have been in a fit state to act accordingly.

The sad case is that BA is often late. I missed my connection outbound and then was rebooked in another biz class seat some 10 hours later. I opted to change to economy (no compensation refunded of course) that was only 5 hours later. On the return journey, once again changing planes was very challenging. This time we landed only a little bit late, but deplaning took a long time so the connection was very much in doubt. Some serious running and sweat later, I managed to make the connection but my luggage did not. No messages about the missing luggage, so I had to wait until the entire bag return process was over before seeking out an agent. There was only one and well over 50 passengers waiting to speaking with her. She was quite pleasant, but it took 1 hour and 45 minutes from touchdown to leaving the airport.

First time flying with BA and I will do it again. Staff at airport and on board were very nice and helpful

BA charged me 70 euros for one bag on my return after having recognized my frequent flier status and charging me nothing for the same bag on the outbound. Their employees are not well trained and rules are inconsistently applied.

I couldn’t select my seat until I checked in at the airport. Extremely difficult to talk to a customer service representative. Also, the gate announcement doesn’t appear until less than an hour before boarding.