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Check-in was very disappointing. My Seat reservation was no longer honored which I had for several months. Supposedly the monitor was damaged and the seat could not be issued. In the lounge I checked again and the seat had been assigned to someone else so I could not sit next to my wife and no other adjacent seats were available - except right in front of the bathrooms and galley. Very disappointing practices for business class!

Crew was great. Flight was delayed by 2 hours. Seat was not comfortable. Overall experience was mediocre.

Great flight. Friendly crew. Good food. Nice clean cabin and toilet was a good size. I like the starliner.

Email noting gate change was good. Very bad: credit card machine broke down to charge for a checked bag. Lady at the counter read my credit card number OVER THE PHONE to a woman in Germany. Very insecure!!

No internet for most of the flight. Very narrow seats. Food was bad. Flight was nearly an hour late with perfect weather, crew offered no explanation or compensation.

Great, wonderful crew, comfortable flight. I had an excellent experience!

They canceled our flight right before it was to take off and then we stood in line for four hours to make other arrangements. It completely ruined our trip.

No complains with the crew. But generally speaking food is awful, entertainment is not good either.

This time it was not good. The plane was not clean. It had a bad smell as if the cabin was not cleaned properly. The small sit pillows were dirty and blankets (even though they were packaged) did mot smell clean. Decaf coffee was disgusting and tasted like instant coffee.

Handling of baggage. We had a two hour delay and they still did not get baggage on flight