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Was ok except they send the baby trolley to oversize baggage office without telling me so we spent an hour looking for ir

The trip had a 19 hour layover, and no hotel accommodation was provided. This a shame for an airline to do to their customers. I will not only stop flying with Turkish Airlines, I will make sure anyone I know avoid Turkish Airlines because of how lousy their layover system is.

The flight starts at 7am from New Delhi, a supremely inconvenient time, especially, if you are coming from another smaller city. Please consider moving it to 4am or 5am.

Istanbul to Miami is a very long flight, somewhat uncomfortable, especially because the seating offers very limited space outside of business class.

Internet connection was very weak, did not connect at all. Seat comfort was poor, buttons didn't work properly. Overall not impressed in business class.

Terrible boarding process, no proper line maintained even for business class, crews are not very attentive, business class food quality / variety / quantity have gone down, everything has become cheap.

Check in was not available online. It was super long line to check in

Cross Atlantic flight terrible aircraft TK10 on the way back : Old configuration tacky . The boarding in Istanbul at the gate fly TK686 was a mess unorganized , very rude ground staff . Overall never again

Very poor! It was too hot! It smelled. The food was nasty. The bathroom sink to wash hand was barely working. The tray table was broken. Everything was just wrong!

Not sure how they are rated best airline in Europe. If they are the best; then I worry about the overall airline standards of European airlines. Seats were very uncomfortable and almost closer to budget airlines in terms of comfort. A sore bottom after a long haul flight ruins your holiday at the start. Check in process was okay. Staff/crew was good - interactions ranged from pleasant to borderline rude (depending on the particular individual).