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Food could have been better. Too many passengers getting up and down all the time.

Delayed 1hour due to storm still didn't get window seat for third flight despite paying £240 extra to book them

Flight from SFO did not include entertainment as it was not working the entire duration of the flight. Was informed that there would be a $350 voucher for the inconvenience. Uncertain how the voucher will be provided.

Overall, very good. The food was better than expected with the exception of the pork and potatoes dinner at the end of the flight. My family all selected that dish and did not set it. I tried a bite also and it was honestly terrible. Also, it would be helpful to know when the snacks in the back of the plane are available.

Crews were very caring and polite. Washroom was surprisingly clean. Overall experience was good , only food choices was very limited. Thanks

On time boarding I would like to see ground hostess to help transit customers to direct them to the right terminal and boarding gate. Last night, all the transit customers on SQ484 arriving Singapore had to merry go round to look for terminal and boarding gate to board SQ128 transit to KL Malaysia. We went to Terminal 3 taking the Skytrain to T3 and back to T3 to get out to look for different Skytrain to T2. On arrival t2, we had to go round to ask which boarding gate to KL. We only had 5 minutes to make to the boarding time at 6:55pm but we already spent more than 30 minutes running around to find the boarding gate. We were late at the boarding gate.

The seats were more narrow than at other lines. Food was mediocre (economy class)

The crew have great customer service but their economy seating isn’t the most comfortable for a 220lbs+ guy and the food wasn’t bad, but wasn’t exceptional, either.

This flight was 16 hours and they made it very tolerable. Seats were comfortable and the staff very accommodating. I had plenty of inflight entertainment. Food was very good.

The staff were amazing and very kind. The seats recline a little too far back and are up close when sitting behind.

I have flown Qantas multiple times in the past it seemed this flight the plane had less seat room or the seats were way less comfortable than before. Everything else was about the same. Thanks

Planes was old - business class seats looked like they were installed in the 80s

Our baggage didn’t arrive with us on the plane. Need I say more?

I have taken this flight many times. It is ALWAYS late. Every time there is significant delay (1-3 hours) before boarding. It’s very consistent. Even after boarding the expected landing time was delayed twice. The seats are very narrow and cramped. Food is barely editable. Considering an economy ticket often costs about $2,000 it’s one of the worst services ever.

same as previous comments. i hate being on a plane that long. no problems w/anything else.

Everything was great from the staff to the seats and food. The plane was timely taking off and landing.. I couldn't have asked for a better experience (especially on such a long flight)

Good communication regarding any updates time of flight and flight delayed. The fight was delayed by two and half hours at eleventh hour. That was unexpected, especially when you international passenger.

It was very nice. I will try to fly with Qantas whenever I can.

Terrible. 6 hour delay with no explanations and only 15 dollars in food credits. A disaster. I'll just leave it at that.

Flight was cancelled about 1.5 hours before departure. Replacement flight provided scheduled 1 hour later. Late boarding, late departure and arrived Melbourne nearly 2 hours after originally scheduled.

Jia yung was the flight attendant that made this a miserable flight.

The flight isn’t great, as the plane has faulty with light and noise. It blinks and make noise for 8hrs non stop! Causing health and sensory issues! Causing Hazard matter to all 3 babies that on bassinet seats. This matters affected 12 passengers and the most horrible flight I ever experience. Have been flying with MAS for more 30yrs and this is the worst! Very disappointed

AC not working, just slowly blowing room temperature air. Long taxi time does not help as well. Sweating all over the whole trip.

Did not take as cancelled 3 time so took another airline

It was a 2-hour flight so they didn't have much time for serving food. There was some turbulence so they could not serve hot coffee or tea for the safety reason. Good service, good tasting food, nice plane, a little bit of delay.

The IFE is quite unconvenient if using our own device. Not all passenger brought their own earphone/headphone.

Ok, but legspace on MH0127 from Kul to Per was too small. It was not possible to tilt my seat which I don't understand because the seat in front of my could do it. So I didn't rest on the flight. Also, the crew was probably understaffed because it took very long time to take trash after the meal. Everything very different from the flight with Malaysian Airlines from London to KL.

Service / food has to be much better. Staff were not very attentive to requests. Requested for a second serve of coke and got a weird look back from the host! Was also told they don’t have extra water bottles when I requested for one before sleep! Dinner time food was very minimum and average.

An overnight Doha to KL. Great sleep, good service and tasty food in business class

chaos boarding. Crew in business class seemed short staffed and lacking in attention to details initially, but did improve during flight.

Delay in off-boarding due to customs at SFO... pilot announcement should have come earlier so passengers don't clog aisles.

Better good than most, if not all European airlines. If you’re stuck in an economy seat anyways, China Eastern is a good choice because of shorter flight time, being able to overfly Russia

The temperature of the plane cabin is too hot. Sweat and uncomfortable. Also my food tray was broken down drinks fall off

Reasonable. What they offer during the flight is not great, but the crew is polite and try to compensate it.

Price is the main attraction. Staff is OK but difficult to communicate with them due to general lack of English. Food is truly abysmal, the main courses (4) were barely edible. The choices for breakfast served at 5:30 am prior to landing at Gatwick airport were Spaghetti Bolognese or seafood fried rice. Choices offered for all 4 mains were either something rice or noodles. Shanghai airport layover is much too long in a very poorly serviced airport. We were unable to use WiFi; private lounges required cash only payment with no ATM or cash exchange open.

I was surprised and appreciate that they actually served a hot meal on such a short, early morning flight. The check in and boarding was hassle free and most of all my Alliance Status / Code Share was recognized and the revelant courtesy was extended; other than some needed attention to detail concerning the cleanliness of the cabin, and some unnecessary aggressive wording their safety briefing, it was an overall pleasant flight, and I would certainly fly with them again.

Flight was delayed for more than 3 hours, food was mediocre, seat didn’t recline

Lost Baggage - very frustrated…learned that bag was never put on plane.

I think it’s time that somebody set a standard for the temperature in the cabins. I would rather it be colder than anybody that wants to have a blanket have a blanket to keep it so warm at times is unbearable and quite uncomfortable. That’s the only thing I would add.

For the price we paid, I couldn’t complain. Was good value for money. Service was excellent but food was mediocre. Crew were excellent and spoke English. You will never go hungry. The food was ample but was mediocre. Entertainment limited and wifi doesn’t all allow you to access some social media. The best part was comfortable seats and bed (business class) with a screen to close out the rest of the cabin.

From the checking, ground handlimg was very poor.seems new personal on duty,people qho suppose to be teaching them didnt see around.new people may mislead passenger, as of flt info boards, not give proper info.even informatiin counter people dont get uptodate info.makin big ques, totally disaster.guests were not happy about it.even boarding to aircraft some BC class pax sent to aft staircase, some aft pasx sent to front door.poor ground handling.may need to improove.

Nice crew.flight delay fromBKK for some ground prep issue I guess, crew serve well to guest, and respect to guest as well. As usual AC is old,and nt much comert in compare to other rehional airliners.other than that.all good

All good, on time, depart.only bad side was, airxraft is too old to be in business.hope ailine will manage somethinv somewhat.all good

Flight was on time.food is as usual good.Aircraft is old.old A320, seats aithout any display.crew serve well

Was good, comparatively. A330, with good crew set.on time depature. And crew try there best, to make thing efficient.

Spesific ,Crew and cabin manager, look after all pax on board despite being in a old A320 equipment.Got free seat upgrade as well,but old style seats, no much comfert on it.But food and the spesific crew, was amazing.maintain airlanka standerd.the cabin manager, who was so much keen,keen operate as per SOP.

Was got free upgrade, on old A320.aircraft is out dated kind of.bt service ,cabin manager, tried there best.and food was excelent.

When flying from Indian Sector, should be more prepared with Indian food

KAYAK Real time status update is not accurate.the flight inbound rejected and go around.and came back and land. Delay abt 30 min.still shows ontime.track ur self if u wana real time.and cabin crew s are nicer. Aircraft is jst ok.old airplane.and in midflight ,seems have some compressor issue.airconditioning was nt work properly either.I could litarary see guests were cheking if AC is working.bt on landing it start to gv cool.which probably some one intentionaly kept .which was so bad.even breathing was bit difficult.otjer than that.for me all ok.

This leg of the trip was smoother than compared to the initial trip. Sri Lankan Airlines still have much work to do to improve the overall travel experience.