Checkin was painful and slow! Lady didn’t seem to know what was going on and couldn’t explain the delay. Seemed ahe couldnt see the computer scree and we couldn’t hear her talk through her mask.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
There was no air on the plane and it was very hot.
The flights were great. Although late departing Cancun, the staff at the airport did a great job in rebooking us on a later flight leaving Newark for Ottawa. With the delay, we would not have made our original flight. They also pulled our bags and retagged them. Wonderful job.
Everything was perfect except the pad at the top of the seat back. It pushes my head forward in a very uncomfortable position and it is not removable.
Everything was very good. Was able to change a make run flight leaving on direct earlier in the app -seamless!!! Well done
Ridiculously slow disorganized boarding, ended up 35 min late and people missed connections
Really solid flight! The in-flight entertainment screens are not very touch-responsive in the way that of other airlines’ are, which was my only issue. But otherwise we had good food and drink offerings and the flight attendants were very welcoming.
The flight from Cleveland to Newark was great. The connecting flight wasn’t so good.
The pairing of personal Bluetooth headset did not work, provided headset did not work, then the screen locked and therefore no in-flight entertainment was available.
I was in a wheelchair and went from international to domestic. I was transferred to several different modes of transport and expected to give a tip at each transfer. I was, although, grateful to get to the gate in time for my flight.
My seat was very worn. Otherwise I had an excellent flight
On time (actually a little early). Was a good and short flight!
Overall boarding and debarking is a joke. I dont even bring luggage anymore on trips because you can never allow them to be place then in the overhead bin or you have to pay or you check them which is even worse having to wait for your luggage on the tarmac.
Charlotte NC agents were great and ended up with decent seats after having to switch flights amidst Hurricane situation. CMH was a different story. Doors to flight closed 15 minutes before departure so we nearly were left behind. Flight crew were OK but nothing to brag about for sure
I had a broken seat. I couldn’t rest correctly during the all flight
3 hour delay on run way, not even a drink offered, staff seemed rude and rushed, felt unwell so asked twice for paracetamol and was told to wait, never got it
My flights had excessive delays, alleged mechanical problems, and overall terrible customer service
The Airline was not prepared for weather delays. We were held up due to an incoming flight being delayed and so we did not have a flight crew. This caused an extra delay for departure by 2 hours.
It was a tiny plane. There was a very heavy, very sweaty man in my seat. When he got up, sweat was dripping down the back of f the seat from the headrest. I couldn’t lean back the whole flight. It was very hot in the plane until we took off. Then as we flew low hoping to land, but were delayed for over 30 minutes, the plane got very hot again. On takeoff, the pilot started accelerating hard around the corner, something I’ve never experienced in a plane. Landing was fairly rough as well and we had to brake hard.
I did like the service and the flight was pretty smooth, however I'm tall and leg room was complicated, the bathroom did not have soap and the default snack was quite deceiving and small
I was forced to check my carry-on bag, which I don't appreciate.
It was a small plane and difficult to put my carry-on bag in the overhead compartment. The crew was awesome and boarding was good.
Older plane, business class was not up to par, entertainment screen small and dim and average food.
Freezing temperature inside the cabin and terrible food. AC used to be better.
Delays were reported timely. The waiting area was a joke, it was caious the loading was delayed and not reported clearly. Their was disgruntled passengers. The personel tried their best but the organization failed the customer and the present personnel. There was no planning causing poor exicusion.
Constant delays worked out in our favor but definitely extended our travel day
There was no entertainment on board and wi-fi did not work for me. Food consisted of beverage and pretzels. Flight was over 2 hours delayed due to unscheduled maintenance. We missed our Toronto connection. Air Canada rebooked us for the next day. We had purchased premium seats but our rebooked flight was nearly full and we did not sit together. Seats were way in the back of the plane. Air Canada did provide us with a hotel stay. Agent upon deplaning told us luggage would be sent through to our final destination. Customer service person told us our luggage would be at the carousel. It never showed up, so we lost an hour waiting for it, already well past my bedtime by now. My husband has limited mobility. Baggage agent advised us the luggage did, indeed, get placed somewhere for our next day flight and provided us with an overnight kit (shaving kit, oral hygiene kit, sleep shirt, etc.) and it was very much appreciated and needed. Husband has mobility issues and we found that wheelchair assistance is not provided during layover stops, which made it difficult (and slow) for us to get from gate to customer service to baggage claim to hotel shuttle. For the most part, all agents we dealt with were respectful and pleasant, although only a few were as warm, friendly and helpful as most of the Canadians we had interacted with during our visit.
Late, almost 3 hours late. I have whiplash from how many times our ETA was changed.
There was plenty of room. Didn’t feel like you were squished in your seat. Very comfortable.
