Would have been nice to have decaf coffee as an option, and perhaps a scone
Overall, a great experience from food and crew. The only setback was that this was the Second flight from Air New Zealand within a week that was an hour late for boarding.
The flight attendances were very helpful and friendly ! Dinner and breakfast were great . The seat was not too comfortable though .
The air New Zealand employees who assisted us with wheelchair aid on Auckland made our transfer from flight to the next seamless. Also were amazing in helping with our luggage and customs in Brisbane.
Gate agent was fantastic in Auckland. They wanted to charge me for my two bags even though I was gold member with United in Tonga. So I had to pay for an upgrade. The meals on both flights had no vegetarian option. The only one item the salad was not tasty at all. Good thing I had brought my own snacks. The bread was white roll which is so not healthy. I think New Zealand air can definitely improve their food offering.
The entire process was excellent! The economy sits are a bit snug so I'll have to be sure to purchase premier or business class next time but, other than that, food, service, attendants were exceptional. Gate agents and ticket agents too!
Can you please process refund. Mum died and dad went to Pakistan to bury her after cancelling flight.
Short flight so no entertainment, turbulence so no food service - overall flight as expected
All was good, the only thing was it didn't run on time.
Great meal. Best seats ever! They need to teach other airlines how to do that.
Flight was great my baggage was on time everywhere but my bags had been handled ruff cause they got damaged.
Overall good flight. The pilots were excellent. It was a nice flight, but the seats were a little uncomfortable.
Booked a united Air flight with option to pick seat , then found out was on an Air Canada flight with assigned seat , then they wanted a several dollar charge for some 25 cent value entertainment listening ear device
Late out of the gate, late to takeoff. No screens on plane. Uncomfortable window seat.
The free snack options are pretty pitiful for a 2.40h flight.
Basics were there, but a 5:15 flight with almost no food ans no entertainment, it is quite long.
Onboarding process was great and efficient. Plane was very new and entertainment choices were great. The only complain is no meal despite it was a flight that is longer than 6 hours.
In this flight we had selected seating for our family in the middle of the plane in a 2x2 format. The airline changed them to the very back row of the plane and split them to 3x1. Why pay for seats that allow seat selection if the airline will just move them to the worst seats in the plane?
Flight was delayed due to weather and clogged toilet. Had to deplane. Flight was 3 hours delayed. Crew was awesome and offered water and snacks.
Extremely uncomfortable sitting in a small space for 2 hours, especially for older people. Understood it was circumstantial.
Had to buy headphones. Which is sad. I did not so I listened to podcasts and slept. Free beer is excellent a d those pretzels are great too. Overall I feel Air Canada slightly exceeds Westjet for overall experience. But still more can be done. Like allowing guests to view a movie for free.
Flight was cancelled due to problems with the aircraft . Not much else to add . Itinerary was changed from yeg to Yule direct . Fine .
Both my flights from Calgary to Montreal were pleasant. I should also mention my gratitude to the two ladies at YYC who helped with my check in and went out of their way to assist me.
Flt was Vanc to Toronto. You don’t serve food and child behind me kicking the seat. Otherwise good.
Due to the approaching strike I have to admit Air Canada personnel showed empathy and compassion.Thank you for an enjoyable flight
Lots of selection for entertainment. Fight was comfortable. However. The flight was delayed multiple times. And the delay caused us to miss an important mwwting.
More room for carry-on. Or having people bring correct carry-on.
I was instructed to put my carry on under my seat, because it was a backpack, not a wheeled carrying. It it almost the same size as a wheeled carrying, soni had no legroom for the flight and could not even put my feet flat on the floor. I spent the entire flight with my ankle and knee twisted and could barely walk by the time we landed. As other travellers boarded, the same flight attendant allowed them to put their small backpacks in the overhead bins, along with their wheeled carry ons. There were empty luggage bins when the plane took off. Air Canada clearly does not care.about the comfort of their passengers.
To be honest, nothing went well. Our flight was cancelled and we had a total nightmare trying to find out information of what to do. We had $2000.00 in frozen fish that we had to locate and then fight with Air Canada to get a hotel for the night that had a freezer. It took over 5 hours to resolve and 5 levels of management. We went from the customer service desk to a manager, to a lead manager, who had to contact Toronto, who had to wait for an answer from another level of management as to whether or not they could put us up at a "business class" hotel since it was the only option and we were "econo class" passengers. The vouchers we received for food barely bought a supper and breakfast and although the hotel was nice, our fish was definitely not cared for from start to finish and after a once in a lifetime fishing trip to have it end the way it did was such a disappointment and Air Canada, well, they really didn't care.
Internet wouldn’t work even after I paid for the package. That was my only real complaint, otherwise excellent.
