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Good service … bus transfer upon arrival from plane to terminal: atrocious!!!

The airport crew and flight crew did a great job rearranging the gate at the last minute and got us to Munich on time

Love the little chocolate bars, and consumer rights in EU regarding stepped refunds when flights are delayed.

Check in could have been a little cheerful rather than dour

We had a 1 1/2 hour delay before we left Denver. When we arrive to Frankfort, they didn’t announce that people with connecting flights to exit the plane first. My next flight was already boarding when we we taxiing in to the gate. I waited another 10 minutes to get off the plane. I had to run to catch my next flight. I mean run! I made it with one minute to spare, but my luggage did not. My luggage came two hours later on a different flight.

It was good, but I felt a little cramp on the plane whether I was in Economy or not.

My flight was late from US to Frankfurt so I missed my connecting flight flight and I had to wait for long to catch the next flight which was very tiring. Otherwise everyone was very nice.

The media system is so inreliable, it keeps freezing and restarting at the begonning. Old planes with an old entertainment system makes a long flight very boring

Entertainment system is old, touch screen isn’t working properly. New movies should be added atleast once a month Should provide toothbrush and toothpaste at least when asked.

No leg room! Either too hot or cold with these guys!