I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
8.0 ExcellentWilliam Drew, Dec 2024HNL - SFO
I flew from San Francisco to Honolulu on Hawaiian Airlines. The flight was operated by Alaska Airlines. Everything was fantastic. On the return flight from Honolulu to San Francisco, boarding was chaotic. They called each boarding group 1 through 6 very quickly, and everyone just ran and got in a very long line. There was no enforcement of boarding groups. Carry-on rules were not followed, and by the time I boarded the plane, there was barely any overhead space. I was boarding group 4. The crew was very professional, and the Hawaiian Airlines terminal in Honolulu was beautiful. I wish the rest of Honolulu Airport looked like the Hawaiian Airlines Terminal.
Crew members were helpful and responsive. However, the toilet in the only main cabin bathroom didn’t work properly.
Could have re-booked me at check in knowing that I was going to miss my interline connection
Arrive on time cause the TSA can be quite the project. Besides that your trip will be awesome.
Damaged my luggage. Insisted to check in my small luggage now it’s scratched and dented.
SeaTac was a mess first class check-in not clearly identified Temporary signage needed since only one door into Alaska check-in area directed you to coach baggage check.
Boarding was done really poorly. I understand the flight was late but even when the plane arrived they just stood around and didn't streamline the boarding process.
The lateness of the pilots was incredibly disruptive, and we still didn’t take Off very quickly after they arrive
Always delayed, inadequate availability of room for baggage but the crew were good & approachable.
The flight attendants are very friendly and courteous. Excellent service.
Boarding was efficient and there was enough overhead space. Passengers were cooperative about helping each other out. I think folks are happy about going to Hawaii.
The new 787 was awesome! So updated and with the times! Very upstate! Hawaiian is very service oriented and you feel the Aloha!
2nd flight of the day, delayed from the 1st flight being inoperable, and then this one was delayed 45 mins too.
The plane was nearly empty. My wife and I were seated behind a family with 3 sreaming kids. The parents refused to control their kids. When we tried to move to a quieter section of the near-empty plane, the flight attendant said please return to your seat. When we tried to explain, he stared at us coldly and simply repeated please return to your seat. When I asked if we could move after take-off he simply start and repeated please return to your seats. About as far from friendly and helpful as you can imagine.
Hawaiian Airlines is one of the best. The flight attendant are attentive to your needs courteous and very polite. The entertainment on the flight is also very good with numerous choices and TV movies. I would definitely recommend Hawaiian airlines.
Paid for extra leg room but seat was still uncomfortable! Not flying Hawaiian again.
Overall, the experience was good, but not special in any way. Fortunately, the flight was quite short. There was no one at the check-in kiosks to answer questions or help. The top of my armrest fell off when I grabbed it to stand up. One hates to see the plane falling apart!
Three issues: (1) There's NO outlet to charge the LT. (2) There was no alternative food for people who don't eat pork, so I didn't eat. (3) Got TM for flight delay to 15:15 instead of 14:35. so I took it easy. Next, I realized that the people are boarding on time, so I started running. Got there on time to realize that I am the last to board. Eventually, the flight left @ 15:15...
The flight attendants were outstanding. The best of any airline we have traveled. Very professional, efficient and attentive. The plane was cold. Actually freezing. Had to buy a blanket. I wish there had been access to wi-fi. The plane was clean and well kept. Bathrooms were outstanding. Thank you.
Would have liked better movie selection, but was great overall.
