Very, very tight legroom. They must’ve jammed in an additional few rows of seat seating. Denver to Munich was the least legroom I’ve ever had on any flight, let alone a multi hour international journey. I will not take that flight again.
The service and flight was great. Luggage came out very quickly!
I ended up in Lufthansa to Zagreb because of our delay
Flight ride was good, crew members were great however they need to hire some better food caterer.
United flight from Frankfurt to Istanbul is on Lufthanza and United could neither provide a boarding pass or Lufthanza code to get a boarding pass. Very poor connection ability in Frankfurt and much frustration with the connection.
Turns out you cannot use the Lufthansa app to check I for flights bought from a 3rd party. Had to locate someone to ticket me in Frankfurt. I was not the only one. What a hassle.
My flight from Munich to Zagreb was canceled, no one bothered to let me know. I only found out when I came to check in in Denver. Kayak company wouldn't even issue me a new flight. They said that United Airlines holds my ticket. With United I was around 90 minutes call with supervisor who was trying to explain that she can't help me change canceled flight, Kayak agency should do this. On the end she issued a new flight with 24 hrs overlay I Munich. The whole ordeal was so traumatizing for me. I am a women traveling alone. No one offered hotel or any tipe of help in Munich. Traveling these days is so poor, No one is taking any responsibility for anything, we are left to suffer their unorganized mess, and pay really good money for it. I was not gonna wait 24 hrs in Munich, I had to take taxi to city and took a bus to Zagreb. Terrible experience all around.
The chairs are terrible on the plane, even though they are economy class the chair cushion should still be there, its a long flight its like sitting on a piece of wood.
I paid over $1500 for the flight. I requested a refund, but all they gave me in return was $100.
The headrest was adjustable. There was meals and drinks at appropriate times and they tasted great. Blanket and pillow were provided.
I was downgraded from business class to economy class with no compensation. American Airlines is absolutely the worst airline for international travel. They treat their business class customers like dogs.
Entertainment did not work from DC to London. Was not able to check in online during my return journey from Mumbai to London. Food was good!
We found the bag drop/ check-in proceedure at T5 unnecessarily complicated. We paid extra for seat selection in advance and were allocated worse seats at T5. We found the check-in person was not particularly helpful although the the staff at the gate were super good.
Horrible food and uncomfortable plane. One toilet was out of service.
Flight OK but they only loaded half of the checked bags on. This they only told us on arrival
Good environment, decent seats, good food but flight was delayed ~2 hrs. No explanation given except incoming flight delayed.
Good food, good service, professional but too many business class passengers, no dividing curtain, priority queue like Ryanair.
My bag is still in Munich. There was no communication and then a long line at customer service. I waited for my bag, missing all my trains and had to take a £130 taxi to get home by 2 am.
One of the flight was cancelled. My experience was poor.
Overall the the whole experience was very mediocre from check in to service on the plane. The food was not at the business class level. Looks like BA is at the bottom of the barrel compared to other carriers offering the same business class service. Will never fly business on BA.
