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I missed my original flight due to miscommunication and it was a challenge to communicate with service personnel, since my Portuguese is limited. However they got me food and a hotel overnight and a seat on the next available flight.

Putting someone with a window seat in the last boarding group? Indiocy typical of Latam.

We traveled with two young children, and it was not possible for our family to be seated together. No one offered help or assistance to organize seating so we could sit with our kids. In the end, we managed to find two seats in Economy so I could at least sit with one of them, even though I had originally paid for Comfort+. In summary, I had to downgrade my seat just to be able to sit with one of my children, which was very disappointing

Good flight, boarding ok and crew very nice. Flight was not full so I was able to be very comfortable. Blanket and pillow provided with was good as it was very cold during the flight . Food was very good(small snack sandwich and an excellent piece of orange cake). Overall good flight, no complaints.

They didi not provide wheelchair though we had requested. We had to run around for 40 minutes and arrange it from the airport!

We boarded so late it caused us to miss time at Foz. No real information was provided to the passengers waiting.

My experience it was okay but have many thinks to be better. For example the food, the comfort.

For bus boarding, group 1 should have been sent on a separate bus ahead of the general boarding. It would have been nice.

TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.

I loved how polite the crew was even though some of them wasn't the best with English that they still done everything they could to help me with my needs food was amazing