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Kenya Airways customer reviews
6.8
Based on 290 verified guest reviews
6.2Entertainment
6.3Food
6.7Comfort
7.6Crew
6.9Boarding
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Cons -
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Pros:I didn't fly throw the Kenyan airlines because they kept delaying my flight time and they want to spend 24 hours at the airport because of my wife is passports is not american passport, so I had to change the flight , the worst experience ever in my flight life
Pros:nothing I liked about this flight. Our flight was delayed by more than 6 hours. Even though airline had an opportunity to bump us in their sister airline- precision airline in earlier flight Nairobi, they refused to help us. Precision air had lot of seats empty.
Cons:Kenyan airways do not care about customers and inconvenience they are facing. We were suppose to arrive Dar at 7:30 pm and instead now we will arrive at 1:30 am on 28th Jan 2020.
Pros:Crew was attentive, punctual, and third meal on a 14 hour flight is right.
Cons:Movies are badly dated, and a bit limited in choice. System was a bit difficult to navigate, and slow to respond.
Food was great. They never to add more current entertainment like movies and shows
Customer service not the greatest my bags were left behind at JFK
Terrible
Excellent!
If my flight from Heathrow to Nairobi had not been cancelled I would’ve been in kisumu to fly back! And I have still not had my refund! So you have my cash and I’ve got nothing in return. Wonderful!
Cons:Comfier seats Some entertainment...there was none. Plane very hot and claustrophobic
Pros:The crew was amazing, and the flight was really short and comfortable.
Cons:Update the movies and music on the passengers's TV
Kenya Airways flight status
Sat 11/23
Kenya Airways route map – Which destinations does Kenya Airways fly to?
Find out which destinations you can fly to direct with Kenya Airways by entering your departure airport. If you want to know whether Kenya Airways flies a certain route, enter both the departure and destination airport before hitting search.Sat 11/23
All Kenya Airways flight routes
| Flight no. | Departure airport | Arrival Airport | Duration | Mon | Tue | Wed | Thu | Fri | Sat | Sun |
|---|---|---|---|---|---|---|---|---|---|---|
| 479 | Kigali (KGL) | Nairobi (NBO) | 1h 30m | • | • | • | • | • | • | • |
| 205 | Mumbai (BOM) | Nairobi (NBO) | 6h 25m | • | • | • | • | • | • | • |
| 305 | Dubai (DXB) | Nairobi (NBO) | 5h 15m | • | • | • | • | |||
| 592 | Nairobi (NBO) | Douala (DLA) | 4h 10m | • | • | • | ||||
| 509 | Monrovia (ROB) | Accra (ACC) | 1h 50m | • | • | • | ||||
| 508 | Nairobi (NBO) | Accra (ACC) | 5h 40m | • | • | • | ||||
| 509 | Accra (ACC) | Nairobi (NBO) | 5h 40m | • | • | • | ||||
| 508 | Accra (ACC) | Monrovia (ROB) | 2h 0m | • | • | • | ||||
| 307 | Mombasa (MBA) | Nairobi (NBO) | 1h 0m | • | • | • | ||||
| 307 | Dubai (DXB) | Mombasa (MBA) | 5h 25m | • | • | • | ||||
| 756 | Nampula (APL) | Nairobi (NBO) | 2h 30m | • | • | • | • | • | • | • |
| 756 | Lilongwe (LLW) | Nampula (APL) | 1h 15m | • | • | • | • | • | • | • |
| 756 | Nairobi (NBO) | Lilongwe (LLW) | 2h 15m | • | • | • | • | • | • | • |
| 3 | New York (JFK) | Nairobi (NBO) | 13h 30m | • | • | • | • | • | • | • |
| 2 | Nairobi (NBO) | New York (JFK) | 15h 0m | • | • | • | • | • | • | • |
| 534 | Nairobi (NBO) | Lagos (LOS) | 5h 15m | • | • | • | • | |||
| 535 | Lagos (LOS) | Nairobi (NBO) | 5h 20m | • | • | • | • | |||
| 306 | Nairobi (NBO) | Mombasa (MBA) | 1h 0m | • | • | • | ||||
| 887 | Bangkok (BKK) | Nairobi (NBO) | 9h 5m | • | • | • | ||||
| 274 | Nairobi (NBO) | Port Louis (MRU) | 4h 20m | • | • | • | ||||
| 306 | Mombasa (MBA) | Dubai (DXB) | 5h 35m | • | • | • | ||||
| 304 | Nairobi (NBO) | Dubai (DXB) | 5h 25m | • | • | • | ||||
| 887 | Guangzhou (CAN) | Bangkok (BKK) | 2h 55m | • | • | • | ||||
| 275 | Port Louis (MRU) | Nairobi (NBO) | 4h 20m | • | • | • | ||||
| 402 | Nairobi (NBO) | Addis Ababa (ADD) | 2h 0m | • | ||||||
| 117 | Amsterdam (AMS) | Nairobi (NBO) | 8h 20m | • | • | • | • | • | • | • |
| 764 | Nairobi (NBO) | Johannesburg (JNB) | 4h 15m | • | • | • | • | • | ||
| 765 | Johannesburg (JNB) | Nairobi (NBO) | 4h 5m | • | • | • | • | • | ||
| 655 | Kisumu (KIS) | Nairobi (NBO) | 0h 50m | • | • | • | • | • | • | |
| 266 | Nairobi (NBO) | Moroni (HAH) | 2h 30m | • | • | • | • | |||
| 521 | Abidjan (ABJ) | Nairobi (NBO) | 6h 25m | • | • | • | • | |||
| 520 | Nairobi (NBO) | Abidjan (ABJ) | 6h 5m | • | • | • | • | |||
| 520 | Abidjan (ABJ) | Dakar (DSS) | 2h 50m | • | • | • | • | |||
| 521 | Dakar (DSS) | Abidjan (ABJ) | 2h 55m | • | • | • | • | |||
| 491 | Zanzibar (ZNZ) | Nairobi (NBO) | 1h 20m | • | • | • | • | • | • | • |
| 116 | Nairobi (NBO) | Amsterdam (AMS) | 9h 15m | • | • | • | • | • | • | • |
| 263 | Antananarivo (TNR) | Nairobi (NBO) | 3h 20m | • | • | • | • | |||
| 405 | Addis Ababa (ADD) | Nairobi (NBO) | 2h 10m | • | ||||||
| 112 | Nairobi (NBO) | Paris (CDG) | 8h 40m | • | • | • | • | • | • | • |
| 262 | Nairobi (NBO) | Antananarivo (TNR) | 3h 20m | • | • | • | • | |||
| 510 | Accra (ACC) | Freetown (FNA) | 2h 20m | • | • | • | • | |||
| 483 | Dar Es Salaam (DAR) | Nairobi (NBO) | 1h 25m | • | • | • | • | • | • | • |
| 486 | Nairobi (NBO) | Dar Es Salaam (DAR) | 1h 30m | • | • | • | • | • | • | • |
| 202 | Nairobi (NBO) | Mumbai (BOM) | 6h 15m | • | • | • | • | • | • | • |
| 785 | Cape Town (CPT) | Nairobi (NBO) | 5h 45m | • | • | |||||
| 784 | Nairobi (NBO) | Cape Town (CPT) | 5h 45m | • | • | |||||
| 101 | London (LHR) | Nairobi (NBO) | 8h 35m | • | • | • | • | • | • | • |
| 100 | Nairobi (NBO) | London (LHR) | 9h 20m | • | • | • | • | • | • | • |
| 494 | Nairobi (NBO) | Zanzibar (ZNZ) | 1h 20m | • | • | • | • | • | • | |
| 670 | Nairobi (NBO) | Kisumu (KIS) | 0h 50m | • | • | • | • | • | • | • |
| 421 | Entebbe (EBB) | Nairobi (NBO) | 1h 15m | • | • | • | • | • | • | |
| 416 | Nairobi (NBO) | Entebbe (EBB) | 1h 20m | • | • | • | • | • | • | |
| 555 | Kinshasa (FIH) | Nairobi (NBO) | 3h 30m | • | • | • | • | • | ||
| 554 | Nairobi (NBO) | Kinshasa (FIH) | 3h 20m | • | • | • | • | • | ||
| 886 | Nairobi (NBO) | Bangkok (BKK) | 9h 31m | • | • | • | • | |||
| 478 | Nairobi (NBO) | Kigali (KGL) | 1h 30m | • | • | • | • | • | • | • |
| 113 | Paris (CDG) | Nairobi (NBO) | 8h 5m | • | • | • | • | • | • | • |
| 353 | Juba (JUB) | Nairobi (NBO) | 1h 40m | • | • | • | • | • | • | |
| 352 | Nairobi (NBO) | Juba (JUB) | 1h 45m | • | • | • | • | • | • | |
| 464 | Nairobi (NBO) | Bujumbura (BJM) | 1h 40m | • | • | • | • | |||
| 704 | Nairobi (NBO) | Harare (HRE) | 3h 0m | • | • | • | • | |||
| 704 | Lusaka (LUN) | Nairobi (NBO) | 2h 40m | • | • | • | • | |||
| 704 | Harare (HRE) | Lusaka (LUN) | 1h 5m | • | • | • | • | |||
| 511 | Freetown (FNA) | Accra (ACC) | 2h 30m | • | • | • | • | |||
| 465 | Bujumbura (BJM) | Nairobi (NBO) | 1h 40m | • | • | • | • | |||
| 706 | Nairobi (NBO) | Lusaka (LUN) | 2h 50m | • | • | • | • | |||
| 706 | Harare (HRE) | Nairobi (NBO) | 2h 55m | • | • | • | • | |||
| 706 | Lusaka (LUN) | Harare (HRE) | 1h 5m | • | • | • | • | |||
| 426 | Nairobi (NBO) | Arusha (JRO) | 1h 0m | • | • | |||||
| 782 | Nairobi (NBO) | Livingstone (LVI) | 3h 15m | • | • | • | ||||
| 782 | Livingstone (LVI) | Cape Town (CPT) | 3h 10m | • | • | • | ||||
| 783 | Cape Town (CPT) | Livingstone (LVI) | 2h 50m | • | • | • | ||||
| 783 | Livingstone (LVI) | Nairobi (NBO) | 3h 15m | • | • | • | ||||
| 250 | Nairobi (NBO) | Victoria (SEZ) | 3h 15m | • | • | • | ||||
| 586 | Lubumbashi (FBM) | Ndola (NLA) | 0h 45m | • | ||||||
| 586 | Ndola (NLA) | Nairobi (NBO) | 2h 30m | • | ||||||
| 597 | Douala (DLA) | Nairobi (NBO) | 4h 20m | • | ||||||
| 586 | Nairobi (NBO) | Lubumbashi (FBM) | 2h 30m | • | ||||||
| 427 | Arusha (JRO) | Nairobi (NBO) | 1h 0m | • | • | |||||
| 792 | Nairobi (NBO) | Victoria Falls (VFA) | 3h 15m | • | • | |||||
| 793 | Cape Town (CPT) | Victoria Falls (VFA) | 2h 50m | • | • | |||||
| 792 | Victoria Falls (VFA) | Cape Town (CPT) | 3h 10m | • | • | |||||
| 793 | Victoria Falls (VFA) | Nairobi (NBO) | 3h 15m | • | • |
Top airports served by Kenya Airways
- Nairobi Jomo Kenyatta Intl Airport (NBO)
- Mombasa Moi Intl Airport (MBA)
- Entebbe Airport (EBB)
- Dar Es Salaam Airport (DAR)
- Johannesburg OR Tambo Airport (JNB)
- Kigali Intl Airport (KGL)
- Zanzibar Intl Airport (ZNZ)
- Kisumu Airport (KIS)
- Accra Kotoka Airport (ACC)
- Mumbai Chhatrapati Shivaji Intl Airport (BOM)
- Paris Charles de Gaulle Airport (CDG)
- Dubai Intl Airport (DXB)
- Lusaka Airport (LUN)
- Amsterdam Schiphol Airport (AMS)
- London Heathrow Airport (LHR)
Kenya Airways contact information
- KQIATA code
- 0800 737 747Call
- kenya-airways.comVisit
Overview of Kenya Airways
Although this airline is based in Kenya, it offers flights to a variety of destinations across the world that are located in 41 different countries. For those that would like to visit Europe, you can choose from places like France, Switzerland, and the United Kingdom. If you would rather go somewhere in Asia, popular choices are Thailand, India, and China.
When you decide to travel with Kenya Airways, there are two classes for you to choose from, which are referred to as Economy and Business. Economy will provide you with standard benefits like snacks, drinks, and access to the plane’s entertainment system, while Business comes with a larger seat that provides more legroom, priority check-in, priority boarding, access to the airline lounge, and a gourmet meal.
Kenya Airways is known for having many connections with other airlines, such as KLM, which owns part of the company. Additionally, the airline is a member of both SkyTeam and the African Airlines Association, both of which are air alliances. They also maintain codeshare agreements with many other international airlines, including Air France, Delta Air Lines, EgyptAir, and Precision Air.
This airline has 40 planes that make up its fleet, with almost all of them being either Boeing or Embraer. Although the Embraer 190AR is the company’s smallest plane, it is the aircraft that is used the most often, as it is best suited for medium-range flights and can fit almost 100 passengers. For longer trips, the Boeing 787-8 is commonly used instead, as it can fit over 230 passengers and has a substantial amount of space for Business Class seats.
Kenya Airways information
| IATA code | KQ |
|---|---|
| Routes | 98 |
| Top route | Mombasa to Nairobi Jomo Kenyatta Intl Airport |
| Airports served | 44 |
| Top airport | Nairobi Jomo Kenyatta Intl |
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Flight status, cancellation, and delay data provided by Flightstats.com. Flightstats data may not always be accurate or error free. Always confirm the information provided here directly with your airline.