My original rental experience was great. However, my plans had changed and I wanted to extend my rental. When I contacted an agent, she told me the charge to extend my rental would have been $500/day. I questioned her a number of times because I thought I misheard her. She confirmed that $500/day was the correct amount I would be charged if I kept the rental. I never got a good reason for this. Very disappointed.
Had to wait over 45 minutes for the shuttle that was suppose to run every 15 minutes. It never ran and we had to call an Uber and almost missed our plane.
1 hr to pick up car. There were two people and only one person with an open register. I got there 10 minutes before 7 am and left at 8 am. Drop off was very quick, thankfully
Right Cars in Fort Lauderdale is by far the worst car hire experience that I ever had. Like I said before, Right Cars, Next Car and Zezgo/NU lack of transparency and predatory business practices not only make them unworthy of Kayak Listing but also damage Kayak reputation.
Liars. And I don’t think I’ll use Kayak again either. You pay for the rental before hand only to show up and be told that you have to buy their insurance because your deductible is $500 or greater. That triples the rental cost. I ended up cutting my loses and not taking the rental. Scam scam scam.
NextCar is a huge rip-off: it advertises a cheap rental price, then jacks up the price for add-ons the customer often has no choice but to accept: 1) Florida residents pay MORE, and they don't get "unlimited mileage" (per the advertisement), 2) the rental agency forces the customer to provide ACCESS to their car insurance website (password AND login), or provide the full documents of your auto insurance policy. The auto insurance card won't do: you have to have THE FULL POLICY document with you. 3) If your own insurance has a large deductible, then you HAVE to buy the agency's expensive insurance. The upper limit is $500. Otherwise, they take out $500 from your credit card which they say they'll pay back after 30 days--just long enough to incur a charge of INTEREST on the payment.l 4) If you don't pay the agency in advance for tolls, you can't pay cash at the toll booth. The rental agency toll device will trigger if you drive a toll road, and you'll pay $14 regardless of whether you paid in cash. All of this is "negotiated" when you go pick up your car, and the negotiations can take more than AN HOUR, so wait time and long lines are ridiculously, maddeningly long. It was a horror.
